1800battery.comReviews of 1800battery.com

Scheduled a same day service, got verification sent via email. 10 minutes later I get a notification that the delivery isn’t available until Monday morning. Not sure why it was open for scheduling but it your warehouse isn’t open on Sunday the same day delivery option needs to be shut off or whatever.

This place was awful. They billed me because they screwed up my appointment time. I booked it when I was available, they sent an email after I paid saying they couldn’t make appointment time. So I had to obviously cancel. They then billed me afterwards. They won’t contact me back. This place is criminal. Update. No money refunded. They’re couldn’t care less about their customers.

I was lied to multiple times and overcharged. I was told by your employee that there was only one battery that would work for my car and that if I did not get this battery and have professional installation due to having to hook up to computer to let my car know the battery was about to be replaced it would mess up my computer in the car and be very expensive to fix. None of that was true there are multiple batteries that are can be used and there was no computer reset needed and he bought the battery at auto zone and it took maybe 10 min to switch out. But that is not the only thing I was lied to several times about when the battery would be installed it started out as 1 to 3 hours but did not actually happen until the next day and was hours later than I was told and the reason the installer was late was because he went to wrong warehouse due to it being Sunday and had to go to another of your warehouses and he bought it at auto zone I am going to report y’all to BBB and warn everyone I can about your shady lying company on the internet if I do not get all or part of my money back order #75195 sincerely very mad unsatisfied customer

My order was cancelled by your dispatch after waiting all day to get my battery changed. He simply said we cant do your job- and that was that. I could have arranged for someone that actually wanted to do my job- instead of wasting a day without a car with your company. Awful experience, and one that I will never repeat.

I was totally disappointed in the technician support and the customer support The technician came to my house to do a diagnosis.He never checked my battery. He stated that the battery came from Advanced Auto and that he was going to get the battery tested. However my battery was never removed or tested. When I called 1800battery Jose never tried to correct the situation. He chose to take the techs word over my word. My first experience with this company was excellent, but the last one was terrible. It was a loss of 99.00 of a warranty fee, but they didn't follow up.

I initially purchased a battery for my 2002 Chevy Tahoe from 1-800 Battery.com on November 13, 2023. That battery subsequently failed on September 10, 2024. That same day, September 10th, I requested a replacement battery from 1-800 Battery. The company subsequently replaced the failed original battery but, almost immediately, the replacement battery failed to start my vehicle on several occasions after September 10th causing me to miss work. Additionally, the dashboard lights flash on and off erratically as I'm driving.... a symptom of a bad battery. On September 21, 2024, I took my 2002 Chevy Tahoe to two auto parts stores, Advance Auto Parts and O'Reilly Auto Parts. Both technicians ran a test on the battery and the alternator and both corroborated that the battery was undersized for my vehicle and that it was only cranking at 643 amps but should be at 700 to 875 cranking amps. They both confirmed that the alternator was properly charging the battery. I relayed this information to 1-800 Battery via email on September 19, 2024. On September 23, 2024, 1-800 Battery responded with the following, "We have reviewed your order and the vehicle information you provided was for a CHEVROLET TAHOE 2002 V8 4.8L 294cid. On both installs the battery that was installed was compatible for the vehicle type." In its response, no mention was made of the battery failures and, the batteries they replaced my car with were undersized for my vehicle which is a 2002 Chevy Tahoe 5.3L V8, not a 4.8L V8. I asked f or a full refund of my costs, $315.11 for the first purchase on November 13, 2023, and the replacement trip cost of $50, for a total refund of $365.11 which appears to have been declined although they have not expressly declined the refund.

The battery installed on Sept 19, 2024 was manufactured Oct 2022. The technician picking up the battery should have not accepted that in the first place. I also sent a lengthy email to 1800battery email explaining this whole story.

Never came and I waited 4 hours. They did finally refund my money. Very poor communication. Office staff hung up on me when I voiced my displeasure at never having my battery changed after calling to clarify what time they would arrive. Called at 8:00 am and was told they started at 0900 and I was the first visit At noon still no one had arrived.