1800battery.comReviews of 1800battery.com

They tags your payment online. They rescheduled twice. Never showed up. Could never tell when they could find a nearby technician. Awful. Don’t trust them

Bought a battery from this company a couple weeks. Started having problems a few days after. Took it to O Reilly and Autozone to have the alternator and battery tested. Both said the battery was bad. I then called this company so they could replace the battery. They charge you $125 anytime they have to send someone. Well since they have no physical stores, that is a charge everytime. They don’t tell you that when buying from them. Their tech came out and said the battery was good and they wouldn’t be replacing the battery. When I called back they gave me a website that I could file a complaint. So I’ve emailed them with my problem and I included both pics of the failed battery tests from Autozone and Oreillys. Currently waiting to hear back, but I will never buy a battery from a company that is purely mobile again. Not having a physical store is a big deal. They hire outside contractors in their personal vehicles to do the work, which is sketchy right off the bat. I was in a bad situation and needed immediate help and I made a terrible decision going with this company.

This was a waste of time. I made an appointment and waiting for dispatch to assign a technician. After about 5 hours, I hadn't heard anything. I started a live chat - the bot said it was looking into it, 25 minutes later, and I was still waiting. Called the 1800 number and the operator put me on hold for 10 minutes and then confirmed noone has been assigned. I cancelled the order. Really glad that the car was at home and I was only waiting at home, but I would have made another plan if I had known that the service would have flaked out. I live in the NYC suburbs, so pretty surprised that they couldnt find a technician. I wish they told me sooner that they didnt have anyone lined up, as opposed to having me wait around indefinitely. I also highly doubt the 3-4 hour average response time advertised on the website - one would think that if the average response time to complete the order was 3-4 hours, that the service would call a consumer when the job wasnt even assigned after 5 hours.

Battery showed up hours past the delivery timeframe. No communication. Nothing on the website works which made me feel like I was being scammed. Was given the feeling by technicians I was an inconvenience for being so far outside of Detroit. Never will I do business with this company again. I feel robbed for what I payed for.

Purchased battery and install online at 3pm. Purchase went through saying install ETA in 6 hours. An hour into waiting got a call from dispatch saying no tech had the battery on their truck so they couldn’t come out until the next day and the earliest would be 9am but that would be unlikely because they were so busy. Instead he offered 8pm the next night. Over 17 hours after my initial purchase. Order cancelled. Really disappointed. Went to AutoZone at 6pm and they installed it for me free with a purchase price 25% cheaper in the same battery

Ordered yesterday. They called and said it would be 9am today. No show. Then it was going to be 40mins. No show. Then they called going to be 90mins. Still no show. Looks like I'm going to have to find someone else. Not good way to get customers

Trouble dont trust this company they will double dip your credit card sell you a dead battery just to get more money out of you and make it your fault. Dont believe the 5 stars the are AI BOTS this is a real review

I placed my order yesterday evening. I was given a 4 hour installation window. The installation time came and went. By that time, their customer service center was closed. Mind you, nothing in the ordering process said anything about "subject to availability" or otherwise suggested that the order might not be fulfilled as promised. When I contacted them this morning, they told me that they were still looking for a technician. I finally got an email at about four this afternoon saying that a tech had been assigned. I texted their text service to inquire about an estimated time of arrival. Fifteen minutes after they said they were reaching out to find out, So far it is just short of a day since I placed the order which was promised in four hours and I have heard nothing substantive. Someone needs to tell these folks that they shouldn't offer time windows if they don't have the manpower to fulfill their promises. These folks are very unprofessional. Very happy to take your money - not much urgency about fulfilling your order. I'll update this review if things improve, but I wouldn't expect much and you shouldn't either.