1800battery.comReviews of 1800battery.com

Went through the website on Sunday for an appointment. They called me and said they would be here between 9:00 and 11:00 on Monday. At 18:45, I went back to their website and started a "chat." They told me they were behind due to the weather, and they would be here at 9:00 Tuesday. They called me around 16:00 Tuesday and said they would be here at 9:00 on Wednesday. At 18:00 Wednesday, I canceled the order. A few hours late due to weather I can understand, but there's no excuse for being more than two days late. Poor communication, poor planning, poor management. Do not use.

Company accepted our appointment with known address and need...AND charged my credit card....but 36 hours later told us they did not service my area. Unacceptable and shady business practices. Never again.

Where is the Battery? It’s been more than 24 hrs I booked the appointment. No one came to replace the battery. Now I am getting a Thankyou e mail from the company ? It’s frustrating

I contacted Carbattery.com to replace an auxiliary battery on my vehicle. I entered the VIN and described the on-screen alert in detail. The service technician arrived and exclaimed, "I don't have a battery for this car." He then admitted he had never changed an auxiliary battery on a vehicle like mine. Together, we watched a YouTube video on finding and replacing the battery. After several efforts, he called headquarters and was told it was a dealer-only replacement. I contacted CarBattery.com to request a refund when I was informed that there would be a restocking fee of $100. I assumed that I was paying for expert assistance. I was wrong. Their lack of knowledge, systems, and quality control makes Carbattery.com not worth the risk. BUYER BEWARE!

Had a scheduled appointment, had to call multiple times to see where the technician was. Ended up canceling the appointment, to reschedule for the first thing the following morning. Called in the morning to sure the appointment was rescheduled….waited the 2 hours for the technician to arrive, NO technician!!!! Cancelled service. Time lost, unnecessary money spent, not mention I will probably have to wait 5-7 business days for my refund. Suggestion to the company… have more than one technician available. One positive, there was a representative that I spoke with, Jose. Kudos to him and his customer service skills!!!

Horrible service. Booked an appointment and there was ZERO communication for almost 24 hours after the appointment window passed. The website is a horrible mess and is inconsistent, having to logout and relogin often to get your order to load and see status. Their chatbot on their website refuses to respond after it says "Someone will contact you shortly"......20 hours later..nothing.... You call them and if all operators are busy, you can opt to text them.... they don't respond if they don't have an update... If their technicians aren't taking your job, they're not going to update you on the status of your order as your time window approaches...arrives...and past....screwing up your schedule for not only that day, but the next day and possibly longer. Their contracted technician's are supposedly able to to handle any job, but every single one of them in my area didn't accept the job because they're either too lazy or have no clue how to replace an audi battery underneath a seat. Will never use this company again. AutoNation is a milllion times better and I should've gone with them first. They had same day appointment, gave a time window, then updated with an exact arrival time, showed up at designated time, completed the job in 35 minutes, and were professional and polite, all for less than 1800BatteryDumpsterFire. Don't make the same mistake and use this trash organization.

If it was not for the installer, who probably got about 5% of the money I paid you, you would get zero and a report to the BBB. The installer came out on a tough weather day and did a great job. He was also the only person in your "business" who didn't lie to me and do nothing. My appointment was for 12:30 the day after my order. Not ideal, but I took it. At 2:30 on appointment day nothing had happened so I called. You said I was next, he was just finishing up, and it would be within the hour. At 5pm not a thing had happened, so I called again. You said I was next, he was just finishing up, and it would be 30-35 minutes. I asked if he was definitely coming, and you said yes, 1000 percent. Of course, that was another lie. I later learned that there wasn't even a dispatch until my 5pm call, at which point the ice storm has started. No ice before that, so if you did what you were hired to do weather would not have been a factor. I called again and you stopped answering the phone, or maybe 10 minutes on hold wasn't long enough. I called again the morning of the 14th, and was told I was next--must be part of the lies you train them to tell --and then the installer called me and said about 30-60 minutes. You sent an email saying 4 hours. The tracking on the email said 2 hours. He actually showed up in about an hour as he had said, but nobody else in your company knows what they're doing. I got nothing but lies and BS. You probably couldn't care less since you got paid, but your company is HORRIBLE. You lie like some people breathe, and did not even dispatch the guy until 4 hours AFTER my scheduled appointment. I doubt you'll even read this, since you obviously care not at all about customer service, but I feel better telling a bunch of liars the truth. Stephen Alloy

Horrible service, lies about time windows & then dares to charge you service fee of $99 when u cancel cause u already get a 2 hr window & he (tech) still wasn't even in our area 2 HOURS AFTER window frame & was going to be there at least an hr or longer till he gets to our location past the already 2 hr window frame tech had. The $99 charge they said they would still have to charge me cause I canceled it due to needing them there in time frame they gave cause we were out of town & had to leave bk to Clearwater. But even that's a lie too cause I was charged $125. Don't use this company at all! This company are cheaters & don't fix their mistakes, they lie, & then even charge you more for NO SERVICE PROVIDED BY THEM. I'll be reaching out to BBB immediately! Shame on you 1800 battery!!! Shame. Also brain tumor patient who had to get bk for an appt that I now missed due to all this nonsense. And u get 0 stars!!!