Jesse
Terrible customer service for returns and return policy!
I ordered a specific cartridge package after speaking to a tech from 123refills. This was for a friend of mine. Needless to say, the cartridges did not work in her 4 in 1, and trying (and I MEAN trying), to acquire a RMA number and their address for a return comprised of 4 phone calls and 4 emails back and forth, until I asked for a supervisor. I finally received the RMA number, but only after three hours of work. Now they will not refund my money, but are holding it for ordering additional products from 123 refills. I want a REFUND, as that is what their return policy states. DO NOT DO BUSINESS WITH 123REFILLS, UNLESS YOU WANT A COMPLICATION IN YOUR LIFE!
Response from 123refillsDec 23, 2014
We value all customers, and put customer service first above all else. When we receive a 1 star review that is so negative against our company, it makes us stop to see what we can do to improve. In this case, here is the summary: 1) Order placed online on December 7th for Brother LC105/LC107 cartridges 2) Email received December 14th at 9:07 pm that the cartridges "do not work and you want a return" 3) Our Customer Service replied to you within 6 business hours (Dec 15 at 1:58pm) asking for you to please confirm your printer model, which you replied to, and we identified that the cartridges you ordered are not the correct cartridges for your printer model (your printer model uses only accepts LC101/LC103, standard capacity as advertised on our website http://123refills.net/cic/eg/inkjetprinter.php?printer=Brother+MFC-J650dw) 4) Since you asked for a return, our customer service asked if any cartridges had been opened (for a practical reason, because we cannot get back any opened/used cartridges), and in the same sentence, told you that a return was to be issued 5) A return was issued, all within 1 business day (by Dec 16th) Your negative review came 7 days later (Dec 23). We are sorry that we could not have done a better job and that this process left you with such a negative view of our company.