123refillsReviews of 123refills.net

All of there customer service is outsourced in India. They won't let you cancel an order hours after you made it online. And then they make you pay for return shipping plus a restocking fee when you should just be able to cancel the order. You can get toner much cheaper on ebay, I would definitely not recommend this site.

What a HORRIBLE experience!!!! I ordered TWO Lexmark E232 refill kits (toner & chips) The chips DID NOT WORK! Three emails and three phone calls to the company and all I got in return was "We'll get back to you" - I did finally receive one email asking for a picture of the chip! I sent it and NEVER HEARD FROM THEM AGAIN!!!! This has been MONTHS trying to get this corrected! ALL MY REFILLS AND CHIPS WILL NOW COME FROM eBay!! AVOID THIS COMPANY LIKE THE PLAGUE! Do NOT believe that they will ever get back to you! Now watch if they reply. It will be like every other reply - "Oh we'll reach out to you and fix this!" THEY WILL NOT!!!!

With all the ink companies online these days, you'd think these guys might actually try some customer service, but the only way they stood out was by providing a horrible experience. I've shopped online for years, and bought everything from my car to the kitchen sink, and this company was the worst! Shipped me the wrong. Ink cartridges, refused to pay return shipping, refused to give me a refund, (I ended up having to purchase locally), credit only, unless they take a 15% restocking fee! So, I asked for a supervisor, and since they're all talking to you from India, Mr Super was hard to understand, but told me "too bad, you order wrong thing, you pay return, get credit or pay fee. When asked if 15% was worth a bad review, I was told to pretty much JUMP OFF. DO NOT PATRONIZE THIS COMPANY, TOO MANY OTHER, BETTER CHOICES AVAILABLE! UPDATE! OH MY GOD! I called these people FOUR TIMES to try to get an RMA number (returns will be refused without one!), so I can return the WRONG CARTRIDGES they sent me, and THEY CANNOT ISSUE ME ONE!!! I spoke to 3 different people, and could not get this done. They will notify the "RMA DEPT", and I should get one by email sometime in the next day. ALL I WANT TO DO IS RETURN THIS GARBAGE, AND GET MY REFUND, (LESS 15%!!!), and they can't even manage to do that!!!! AAAHHHHHH!!!!!! SERIOUSLY! DO NOT DO BUSINESS WITH THIS POORLY RUN COMPANY, YOU WILL BE SORRY!

Everyone of the cartridges leaked in my 8560 Office HP!!!!!

I have not received my order!

I ordered an Epson continuous ink system with ink... but when it finally came in the mail 8 days later it was the ink only and no ink system. I called and the representative who told me to email a picture of what I received to them and they would take care of it. Two days passed and no email return or phone call. So I called them again. They apologized and assured me it was being taken care of. Today is 6 days after I called about the problem and 16 days after the original order was placed and still not even an email to respond or apologize for their mistake. I own a business myself and can't imagine treating my customers this way after I made a mistake. Will NEVER do business with a company that doesn't appreciate their customers. Thank God for the free market that allows me to buy the same product from another company who appreciates their customer's business.

I was very upset to receive refill bottles from the shipping instead of cartridges. I never want refill bottles!!! In the past, I order from other companies and it has never made wrong. This company sent to refill bottles and you need to do a lot to fix it. Their website is confusing I didn't realize I will get bottles of ink until I opened my shipment. I am asking a refund now. I don't know the rest yet, I will keep you updated.

This was my 3rd order. The first two orders were fine this last one was the wrong cartridges and further very poor quality. Have major issues in trying to return these cartridges for a refund, customer service sucks. WARNING, STAY AWAY FROM THIS COMPANY