Karen P.
Great customer service
After experiencing a delay in my order, I sent customer service an email inquiring about it. After a couple of emails going back and then a phone call, Andrew the manager reached out to me via text and immediately solved the problem with my order and I received my products quickly. He was very apologetic and wanted to make sure I was satisfied, which I was. I am happy the way 10x quickly answered my questions and got me my products. Thank you Andrew!
Response from 10X Health SystemFeb 20, 2026
Hi Karen, We sincerely apologize for the delay and the frustration this caused. We understand how important it is for you to begin your protocol on time. A team member has already reached out to you directly to assist and ensure you have clear information regarding your shipment. We also recognize that communication around the tracking and carrier transition could have been handled much better. Please know we take your feedback seriously and will use it to improve our processes and communication so your future experience is smoother and more transparent. Thank you for bringing this to our attention. –10X Health Support Team