Jackie ELAINE T.
I was hounded by people until I placed…
I was hounded by people until I placed my order and now not 1 person has reached out asking if they could help with reading my results or making recommendations. At this point, I shoukd have went with the other company st 1/2 the price and looks at 12 genes. I hope someone st 10x proves ne wrong
Response from 10X Health SystemNov 26, 2025
Hi Jackie, Thank you for sharing this — and I am truly sorry you feel this way. You deserve consistent support after investing in your health. We were unaware you had any questions, as we would have been more than happy to assist you with anything you needed — but we completely understand how a more proactive approach from our side would have benefited you as well. A team member has already reached out to you directly so we can review your results together, answer your questions, and ensure you receive the guidance you expected from day one. Your genetic test covers the five key methylation genes that have the biggest impact on energy, mood, detox pathways, inflammation, hormone balance, and overall wellness — but the real value comes from having someone walk you through it, and we are here to do exactly that. We look forward to earning your trust back and supporting you every step of the way. —10X Health Support Team