10X Health System10X Health System is on a mission to 10X people’s wellness throughout the world by enhancing human performance. Modern medicine isn’t a patient-centric practice. We want to bring you on a wellness journey that’s going to change your life for the better and propel you to the next level. We do this by understanding your body (gene testing, blood testing) and finding the missing raw materials that can help you perform more optimally (IV therapy, supplements, red light therapy and our Superhuman Protocol). 10X Health is about precision wellness, restoration, cellular repair, and regeneration. Together we restore your passion, purpose, and physiology.
10X Health System (10xhealthsystem.com) has 1,811 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Joel S.
Unacceptable time of delivery
Response from 10X Health SystemFeb 11, 2026
Hi Joel, Thank you for your feedback, and we’re sorry the delivery timing was not what you expected. We typically package and ship orders the next business day, but carrier delays can occasionally occur after the shipment leaves our facility. If you ever have questions about your delivery or would like us to look into a shipment, we’re always here to help! –10X Health Support Team
customer
I appreciate the subscription discounts. However there isn't any flexibility to change delivery timing and resetting the cadence. It should be an easy option and not having it is frustrating.
Response from 10X Health SystemFeb 10, 2026
Hi there, Thank you for the honest feedback—we truly appreciate it, as it helps us identify areas where we can improve. We understand how important flexibility with delivery timing and subscription cadence can be. A member of our team has already reached out to assist you directly and review available options. Thank you again for sharing your experience with us. – 10X Health Support Team
Ryan G.
I started the program approximately 6 months ago with the goal of losing weight, fix IBS symptoms, address cardiovascular issues, and increasing my energy levels. 6 months in I have seen very positive results-albeit I have also made significant dietary and lifestyle changes as well. The critical markers in my blood test are all going in the right direction, I have lost about 30 lbs, my gut health issues seem to be completely resolved, and my energy levels are much better. What I have noticed and I think I can attribute to the supplement protocol- based on my test results is that I look and feel physically younger, and my mental state is very much improved. What I have found disappointing with the program up to now has been mainly the disjointed customer service, and the overall cost of the program. It took weeks to get all of the genetic, gut, and blood test scheduled, then more than a month longer to get the analysis from a doctor which held up starting on the supplement protocol. I still have not received an in depth analysis of my precision genetic test which cost more than $600, after spending $6-$7K on the tests and supplements! The doctor that has been assigned to me has been great. Highly knowledgeable, and has even recommended a few alternatives to the supplement protocol that would provide the same performance at a lower cost. But the disjointed coordination between the doctors and the customer service rep who is responsible for helping to schedule appointments with labs, provide some basic clarifications on the program, and make sure the supplement deliveries are timed accordingly has been absolutely atrocious. I will receive random texts from customer service about updating my protocol or scheduling a doctor appointment which are completely out of alignment with my program, and when I ask for clarification, I wait days for a response, and the responses rarely bring clarity to the discussion. It is really, really, frustrating. I have emailed support twice requesting a different customer service representative, and they wont even acknowledge my request. They reply with platitudes but no resolution.
Response from 10X Health SystemFeb 10, 2026
Hi Ryan, Thank you for taking the time to share such detailed and honest feedback. We truly appreciate it, as it helps us improve. We’re glad to hear about the significant progress you’ve made over the past six months—your results, commitment, and lifestyle changes are impressive, and it’s great to know you’re feeling both physically and mentally better. We’re also sorry to hear about the frustrations you’ve experienced with coordination and communication. That is not the level of support we aim to provide. If you ever have concerns moving forward, your advisor is more than happy to assist you directly—she is one of the best, and working closely with her will help ensure your questions are addressed and that you feel fully supported. We want to make sure you feel taken care of and confident in the path ahead. Thank you again for your transparency and for allowing us the opportunity to continue improving your experience. –10X Health Support Team
Jennifer June R.
I am paying a great deal of money to get these tests done and I feel the follow-up has been sub par at the very best. Now I’m trying to locate where I access the portal, I can’t seem to find my login info. Help!
Response from 10X Health SystemFeb 10, 2026
Hi Jennifer, Thank you for sharing your concerns, and we’re sorry for the frustration this has caused. A member of our team has already reached out to assist you directly and help you access the portal. We also want to reassure you that we’re committed to improving communication moving forward so you feel fully supported throughout the process. Thank you for your patience, and we appreciate the opportunity to make this right. –10X Health Support Team
Don K.
Love the supplements but you take too long to ship
Response from 10X Health SystemJan 28, 2026
Hi Don, Thank you for the honest feedback. We’re really glad to hear you love the supplements, and we apologize for the longer-than-expected shipping time. Your input helps us improve, and we’re actively working to speed things up moving forward. We appreciate your patience and support. -10X Health Support team
Isabel
I initial order process was smooth however, I never received notification of my results via email. I then ordered the supplements and received bad instructions from customer service on how to check out using my FSA.
Response from 10X Health SystemJan 28, 2026
Hi Isabel, Thank you for sharing your experience. We do send an email with instructions once results are ready, but we understand how that message can sometimes be missed or lost. We’re sorry for the confusion around checking out with your FSA as well—that is not the experience we aim to provide. A team member will be reaching out to you directly to walk through your results access and clarify the FSA process so everything is clear moving forward. -10X Health Support Team
Barry H.
It took me several months to get my test results due to a portal error where your company was sending it to an msm address instead of msn! The employee that my wife spoke was very nice and had I.T. Correct it the next day!
Response from 10X Health SystemJan 26, 2026
Hi Barry, Thank you for sharing this, and we’re sorry for the delay you experienced with receiving your test results. We appreciate your patience while the portal issue was identified and corrected, and we’re glad to hear our team member was able to assist and have IT resolve it quickly. Your feedback is important to us, and we’re happy things are now back on track. Please do not hesitate to reach out if you need any further support—we’re here to help! -10X Health Support Team
LB
I was expecting a bit more! Customer service needs a bit of improvement, I emailed for information and did not receive a response. I ordered two tests, had to call in both times for results.
Response from 10X Health SystemJan 23, 2026
Hi Lisa, Thank you for your feedback. Your experience is important to us, and we apologize that you had to call in to receive your results. A team member has already been notified and will be reaching out directly to ensure your questions are answered and that you feel fully supported moving forward. We truly appreciate you bringing this to our attention, as it helps us improve the experience for all of our customers. -10X Health Support Team
