10X Health SystemReviews of 10xhealthsystem.com

I purchased the gene test for $600 and was given the results about 3 weeks later which was fine. I paid another $120 for a "clarity call" so I could learn what the results meant. So I was sent a link to book my clarity call and there was no availability at all. I asked when there would be an available slot and they could not tell me. Just to keep checking the link. So I did that for about a week and realized there was not going to be any open slots till who knows when so I asked for a refund which I eventually got. The time between replied to my emails were always 7-10 days. So I went ahead and paid the $78 for the "muti-vitamin" they recommend, made by them of course which does nothing. So litterally 2 1/2 weeks ago I sent at least 3 emails in 2 days requesting to cancel my auto-ship for the vitamins and to this day have have had zero response. I know they'rs going to charge my cc another $78 and auto-ship more of their useless vitamins and then I'll have to contact my cc co and demand a refund because they clearly do not have the customer service to handle the influx of customers they are getting. I get it, they are prob overwhelmed but I feel like I've been completely ripped off and would love to demand a refund but I know that wont happen because there's no way to contact them. Even writing this review has my anger stewing again. NEVER AGAIN!! This company sucks!!

Ordered gene test and returned sample 11/27/2023. As of today, 2/7/2024, we still do not have results. From what we can piece together, it appears that there has been a mix up in the lab with name. At this point, even if they do ever send the results, we would not trust that they belong to us. Customer service is awful, all you can talk to is a messaging service and there is no other recourse but to leave another dead end message with a dead end messaging service. The next step is we will dispute charges with cc company to get refund. I absolutely would NOT recommend this company. There are a lot of other places to go to get this gene variation testing done.

I was subscribed to the supplements and later decided to cancel. I canceled in writing and got confirmation from my rep. They continued to bill me. I emailed again and said to refund and cancel, they STILL didn't.. after saying again they would. This happened for 3 months straight. I had to chargeback with my bank and get a completely knew card. The worst part is I lost the chargebacks because what they do is quickly ship the products out to get a tracking number. Then use the 'terms of service' plus tracking so they keep your money even if you dispute. Do not subscribe or give your card info to anyone at this company.

I did my MTHFR genetic testing and received the results. I then paid extra for a Genetic Breakthrough Session/Clarity call (consultation). They sent me a link to make an appointment and there are no appointments available and they will not refund my money. I have sent several emails asking for an appointment or my money back on the consultation and they are now ignoring me and will not refund my money. Totally unprofessional.

Not keeping their promises... I am compelled to write this review on Trustpilot to express my disappointment with 10x Health. They promised a comprehensive service, but unfortunately, they have not delivered on these promises. I'm disheartened to post this, as I had high hopes for their services. I ordered the DNA Test and Blood work back in September, and now it's January 2024, yet I'm still waiting not only for the doctor's appointment but also for the review of the blood work results. The customer service response to the high volume of requests is inadequate, and it seems they are struggling to meet customer needs. My attempts to reach out have been met with delayed responses, often taking days to hear back. Additionally, I ordered the DNA package in November and still have not received it. Despite multiple inquiries, the responses I've received have been unsatisfactory. This has been a frustrating experience, and I felt it important to share my experience for the benefit of others considering their services.

Please be careful when you decide to do this. I think Gary is a good guy with good intent, I think his business is growing too fast, and you get lost in the shuffle. I have been waiting 6 weeks to get my appointment with the doctor, (already paid for) and there are no appoints available for 2 months with the gene expert, (which I already paid for ) Customer service is slow to respond, and they keep saying "due to the influx of business" - thats not an answer. Very dissappointed. UPDATE: I wrote this on January 4, it is now January 18 and still no reply from them and no appointment insight.