Araceli D.
Had high hopes but they failed to…
Had high hopes but they failed to deliver in all possible ways!!! Let’s star with a HIPPA violation- they emailed my DNA results to the wrong address and when I reached out to them I got the old “oh we are sorry for the mistake, would you like us to update your account?” Like it was nothing and they still didn’t send it to the correct email address- after a couple of weeks they finally gave me a call back from a voicemail complain and once again a simple “yeah not sure how that happened.” Then let’s get to the DNA report - there was nothing personalized about it but they waste no time telling you that the best solution to all of your problems is one of their fix all multivitamin supplements. The same supplement you can purchase without paying $600 for the DNA test! Oh and to top it off, at the end of the report they offer you an individualized session to better understand your DNA report for a total of $200 more! Oh and when I asked for a refund they said no because we already provided you with your report. A total joke of a company!!
Response from 10X Health SystemMar 11, 2025
We understand your frustration and apologize for the inconvenience you experienced. We take data privacy seriously. We strive to provide accurate and personalized results, and we acknowledge that the report and communication fell short of your expectations. We appreciate your feedback and will use it to improve our services.




