Pam H.
Very costly
Very costly, horrific customer service. No communication at all unless it involves money! Even with simple things, like ok I've paid, how does the lab request work? I started this whole process in March. Phoned several times, no responses back. Made an appointment with an ND and they scheduled me with one that could not practice with International clients. Had to wait a few more weeks for another appointment. 6 weeks total for my appointment. The ND's recommendations were fantastic. She said if I had any questions to send them through 10X and they would get to her. I still haven't received a response after 7 weeks. Tried to contact my health concierge (who happened to be a sales rep) several times by phone and email, he did not respond. He even told me the best way to contact him was through email. Finally got an appointment with him two weeks ago only for him to call and leave a message at 635am that morning to tell me that he had training out of the office that morning. ( like he didn't know ahead of time) Today was my appointment with him at 430pm. He phoned me at 4:55 PM. I explained to him that he was not representing the company very well at all and he was disrespectful to me. After I asked him how I was going to get the pharmaceuticals that the ND had recommended in the treatment plan that was supposed to be started 7 weeks ago, I found out that they are ordered through 10X health at a horrific cost. I asked how I was going to get the prescription for these pharmaceuticals. He said that he would send the message through to the ND. I told him that I have a drug plan which I only pay 20% of the cost of pharmaceuticals. The total next cost of my treatment plan through them would have been $3500 American. So after about 15 emails and 15 phone calls(with no response), I told him thank you for wasting my time and hung up the phone. If anything, do the blood work, get the recommendations and RUN!
Response from 10X Health SystemMar 11, 2025
We understand your frustration with the communication and service you received. It's clear that the experience has been disappointing, especially considering the time you've invested and the importance of your health journey. We value your feedback and will use it to improve our communication and service. We apologize for the delays and lack of responsiveness you encountered. We strive to provide a seamless and supportive experience for all our clients, and it's evident that we fell short in your case.