jesse
My wife ordered 2 genetic tests for us
My wife ordered 2 genetic tests for us. One of the tests shows up but not the other. My wife gets an email with a tracking number but I don’t and my test is the one that didn’t show up. My wife called since she placed the order but they can’t help her because my name is on its a security issue. Now I have to take a longer break at work to deal with this bs. They tell me they will escalate the problem and get back to me in a few days. It’s not hard to stuff an envelope and mail it out. I spent 1200 dollars and planned to buy two blood test next but after this I won’t be back for those tests. Horrible customer service. March 18 2025 I spoke with the company march 12th and they assured me my order would ship march 13 and that I would get an email with tracking. I still have nothing. I will be filing a complaint with my credit card and the state. Does your company rob people for a living?
Response from 10X Health SystemMar 13, 2025
Hi Jesse, Your kit has already shipped. As promised we made sure it went out to you immediately but there was a slight delay on FedEx’s end. However, tracking shows it’s scheduled for delivery this Friday! I sent you the tracking via text. Let me know if you need anything else in the meantime. I appreciate your patience!




