10X Health SystemReviews of 10xhealthsystem.com

Response from 10X Health SystemApr 24, 2025

Hi Katie, Thank you for your comment. After reviewing our records, we were unable to locate any customer information associated with your name, which suggests you may not have been a customer of 10X Health. If this is an error, we’d be happy to look into it further—please feel free to reach out to our team directly. Regarding your mention of internal matters, we want to clarify that 10X Health, Cardone Ventures, and Gary Brecka and Sage Workinger of “The Ultimate Human” were recently involved in a legal dispute. As of April 16, 2025, all parties have amicably resolved their differences and have agreed to dismiss all outstanding lawsuits. While Gary Brecka and Sage Workinger are no longer shareholders or part of the executive team at 10X Health, they have expressed continued support for the 10X mission, including the gene test and supplement line. We invite you to review the public letter of apology from Mr. Brecka for additional context. We remain committed to transparency and to providing excellent care and service to our 10X clients. Thank you again for your feedback.

Response from 10X Health SystemApr 18, 2025

Hi Brad, I'm sorry to hear about your experience as feedback is something we take seriously. Our results can take up to 60 days to process as we analyze 54 genes and generate a highly detailed 400-page personalized report. To ensure you're getting the full value from your results, please be sure to review the My Plan, Nutrition, and Weight Management sections within your report—these areas provide key insights into your overall health profile and do go over your genes and any gene breaks you may have. Additionally, we’re offering complimentary clarity calls with one of our experts—a 45-minute one-on-one session designed to walk you through your results and answer any questions. I’d be happy to get that scheduled for you. Thank you for your patience and I will be reaching out to better your experience.

Response from 10X Health SystemApr 14, 2025

Hi Shawn , We’re sorry to hear we fell short of your expectations, Your feedback regarding delayed responses and lack of follow-through is taken seriously. This is not the experience we aim to provide and we’re actively improving our support process to ensure more consistent communication from start to finish. At 10X Health every client matters and We’re committed to delivering the same level of care and attention to all of our clients. I’d love to personally look into your case and will be reaching out to explore any possible resolution and to ensure your feedback matters. We value you and we’re committed to doing better.

Response from 10X Health SystemApr 11, 2025

Hi Kim. Many people assume we only offer genetic testing, so we like to make sure our customers are aware of the full range of services we provide to support a 360° view of their health. While the 1-on-1 review with a provider is completely optional, we do offer it for those who want deeper guidance. We’ve designed the reports to be easy to read and understand, but personalized advice is always available if you'd like extra support. Please reach out to [email protected] so I can better understand your concern and make this experience better for you!

Response from 10X Health SystemMar 31, 2025

Hi Bret, I’m sorry to hear that the report didn’t meet your expectations.Your report is fully customized and unique to you. It highlights your genetic variations with a focus on the five key methylation genes as well as 49 others and includes a personalized nutrition section based on your results that are strictly based off your genes and not generalized. I’d be happy to schedule a free consultation with one of our expert providers who can walk you through the report in detail and answer any questions you may have. Let me know a good time for you—we’re here to support you every step of the way!

Response from 10X Health SystemMar 24, 2025

Thank you for sharing your concern. We do not own the lab in Austria, as they are a public company. Our entire data privacy policy is posted and complies with the very strict governance policies for the EU. If you have any questions or concerns, please reach out to [email protected]

Response from 10X Health SystemMar 13, 2025

We’re really sorry to hear you feel this way. I couldn't locate an account with the information provided , do you have an account with us? Our goal at 10X is to provide a great experience and help people on their health journey. If you’ve had a specific issue with our services or products we’d love the chance to make it right . Please reach out to [email protected] so we can better understand your concerns and we will reach out and assist right away.

Response from 10X Health SystemMar 13, 2025

I'm really glad we had the chance to connect and get this resolved for you. If you ever have any questions or need anything else please don’t hesitate to reach out to me directly. We truly appreciate your interest in 10X and hope to have the chance again to support you in the future on your health journey.