10X Health SystemReviews of 10xhealthsystem.com

Response from 10X Health SystemSep 5, 2025

Hi Sean , We’re very sorry for the inconvenience you’ve experienced with your subscription. I want to assure you that a team member has already reached out to assist you directly and ensure this issue is fully resolved. We sincerely apologize for the repeated charges and any frustration this has caused, and we’ll make sure your auto-refill subscription is canceled moving forward. Thank you for bringing this to our attention—we truly appreciate your patience as we worked to correct it. -10x Health Support Team

Response from 10X Health SystemSep 4, 2025

Hi Patrick , We’re so sorry to hear you haven’t received your gene test yet. That’s definitely not the experience we want for you. A team member will be reaching out right away to confirm your shipping details and ensure your kit is sent out to you as quickly as possible. Thank you for bringing this to our attention—we’ll make sure this gets resolved promptly. -10X Health Support Team

Response from 10X Health SystemSep 4, 2025

Hi Michael , We’re very sorry to hear about your disappointment and that you felt the process did not provide the personalized experience you were expecting. This is not the impression we want any of our customers to have. Our goal is always to deliver clear, meaningful results along with actionable next steps tailored to your individual health profile. Your feedback about the way the information was presented is extremely important, and we’ll be reviewing this with our team to ensure improvements are made. We’d also like to have a team member reach out to you directly to go over your results in detail and provide the clarity and support you deserve. -10X Health Support Team

Response from 10X Health SystemSep 4, 2025

Hello Todd, I can confirm with 100% certainty that your subscription has now been fully canceled. I also reached out to our customer support team to verify, and they’ve confirmed the cancellation on their end as well. I’m very sorry for the frustration you experienced trying to cancel online. Please rest assured this is fully taken care of now, and you won’t be billed moving forward. Thank you for your patience. -10X Health Support Team

Response from 10X Health SystemSep 4, 2025

Hi David, We send that request out simply to gather feedback so we can make sure everything with your order went smoothly. If something didn’t go as expected, it gives you the chance to let us know so we can fix it and make it right. Please know this isn’t something you’re required to complete, and you’re welcome to share your feedback at any time—even after you’ve received your order. -10X Health Support Team

Response from 10X Health SystemSep 2, 2025

Hi Carlie , We’re very sorry to hear that you haven’t been feeling well while taking the recommended supplements. Your health and comfort are our top priority, and we never want you to feel worse during your journey. It’s absolutely okay that you decided to pause taking them. A member of our team will be reaching out to review your protocol with you and discuss possible adjustments so we can better support your needs. Thank you for bringing this to our attention—we want to make sure you feel confident and cared for moving forward. -10X Health Support Team

Response from 10X Health SystemSep 2, 2025

Hello Dave, Thank you for your feedback, and I’m very sorry to hear that you feel this way. Our supplement recommendations are based on the genetic breaks identified in your results—whether full or partial—and from there we create a protocol tailored to your needs. Please know we would never upsell you on supplements that aren’t necessary, as taking supplements you don’t need can actually cause overmedication. To ensure you feel fully confident in your results, a member of our team will be reaching out to review them with you in detail and answer any questions you may have. -10X Health Support Team

Response from 10X Health SystemSep 2, 2025

Hi Keith , We were a bit surprised by your one-star review, as our records show that we scheduled your appointment in August but unfortunately you weren’t able to attend. That said, we absolutely want to make sure you’re taken care of. A team member will be reaching out to get you rescheduled right away. Once you’ve had your appointment, we’d greatly appreciate if you could consider updating your review to reflect your full experience. Thank you for giving us the opportunity to make this right.