10X Health SystemReviews of 10xhealthsystem.com

Response from 10X Health SystemSep 18, 2025

Hello Aida , Thank you for following up, and I sincerely apologize for the delay. Your case has been escalated to our Clinical Team, and these claims take time as we investigate the reported symptoms and confirm with the lab that there are no issues with the lot number. Please know we have not forgotten about you and have submitted a refund for your order that will reflect in 5-7 business days—we are simply awaiting the official findings so we can provide you with a clear resolution. I understand how frustrating this wait has been since your first contact on September 8th, and I appreciate your patience. We will update you as soon as we receive confirmation from the lab and clinical team. -10X Health Support Team

Response from 10X Health SystemSep 18, 2025

Hello John , Thank you for sharing your honest feedback. While we are glad to hear you found value in our marketing and product information, we are truly sorry that your service experience did not meet expectations. Providing both excellent products and outstanding service is very important to us, and we take your comments seriously. We will have a team member reach out to you directly to gather more details about your service experience. Our goal is to make sure you are getting the most out of your purchase, and your input will help us improve. -10X Health Support Team

Response from 10X Health SystemSep 18, 2025

Hello Timothy , We noticed there were two different email addresses on file for your account. We have updated the primary email to your preferred one and all future communications will be sent to this address. Sorry for any inconvenience this has caused. -10X Health Support Team

Response from 10X Health SystemSep 18, 2025

Hello Steven , The test you purchased is our 5-Gene Methylation Test, which analyzes the five key genes in your methylation cycle. This process is very important, as it plays a central role in gut health, which in turn influences overall well-being and even cognitive function. Through this test, we identify which genes are functioning well, which are partially impaired, and which may not be functioning at all. Based on these findings, we recommend supplements specifically tailored to your unique genetic profile. Please know that we would never upsell supplements you do not need—our guidance is always based directly on your results. A member of our team will be reaching out to explain your results in detail, so you feel fully comfortable and supported on this journey. -10X Health Support Team

Response from 10X Health SystemSep 17, 2025

Hello Troy , The test you purchased is our 5-Gene Methylation Test, which analyzes the five key genes in your methylation cycle. This process is very important, as it plays a central role in gut health, which in turn influences overall well-being and even cognitive function. Through this test, we identify which genes are functioning well, which are partially impaired, and which may not be functioning at all. Based on these findings, we recommend supplements specifically tailored to your unique genetic profile. Please know that we would never upsell supplements you do not need—our guidance is always based directly on your results. A member of our team will be reaching out to explain your results in detail, so you feel fully comfortable and supported on this journey. -10X Health Support Team

Response from 10X Health SystemSep 17, 2025

Hello Margaret , I am sorry to hear this and completely understand. I will go ahead and stop your supplement subscription so no further orders are processed. You will not be charged moving forward. If there is anything else I can do to assist you, or if you ever decide to return, we would be happy to support you on your health journey. -10X Health Support Team

Response from 10X Health SystemSep 16, 2025

Hi Michelle , Thank you for reaching out. We do not show any prior record of a cancellation request, and we apologize for the inconvenience this has caused. I can confirm that your subscription has now been canceled, and no further orders will be shipped. We appreciate your patience and understanding -10X Health Support Team

Response from 10X Health SystemSep 16, 2025

Hi Nick , We sincerely apologize for the inconvenience you experienced. A call could have been made at any time for us to update or cancel your subscription, and we regret that this was not made clearer to you. Please rest assured that your subscription is now fully canceled, and no further charges will occur. Thank you for bringing this to our attention — your feedback helps us improve our processes. -10X Health Support Team