10X Health System Reviews | Read Customer Reviews of 10xhealthsystem.com

10X Health System Reviews | Read Customer Reviews of 10xhealthsystem.com

10X Health System reviews

Showing 374 reviews with 1 star · Clear filters

x is driven by money not H.
Sep 26, 2025
All this company wants is your money
Since I had already canceled my subscription to $150 worth of vitamins that I could not take per my doctor this company decided to send them out again in September and make it too late for me to cancel just to weasel another $150 out of me. I will fight this for as long as I have to to show others that they can’t take advantage of us like that. Wish me luck.
Response from 10X Health SystemSep 26, 2025
Hi Diane , I am very sorry for the frustration this situation has caused. When this order was originally placed, it was set up under a subscription, which provided you with a discount. We also offer the option to purchase as a one-time order, but in this case, the subscription was selected. A team member has already reached out to you regarding the cancellation and explained the next steps moving forward. Thank you for your feedback—it truly helps us improve—and we are glad we were able to help get this resolved for you. —10X Health Support Team
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Randall G.
Sep 25, 2025
You sent it to the wrong address…
You sent it to the wrong address despite me updating it in your system and emailing you too….
Response from 10X Health SystemSep 26, 2025
Hi Randall, Thank you for letting us know about this. I do not see any record of an address update on our end, and I apologize for the inconvenience this has caused. We will have a team member reach out directly to confirm your information and ensure your order is redirected correctly. We appreciate your patience while we get this resolved. —10X Health Support Team
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Timothy R.
Sep 25, 2025
Adios
I ordered on 8/25. It still hasn’t been delivered. Your customer service blamed me for using the wrong email. I won’t be back.
Response from 10X Health SystemSep 25, 2025
Hi Timothy , I am truly sorry to hear about your experience, and I want to acknowledge that being blamed for the issue was not appropriate. That is never the type of service we aim to provide. I can confirm that the issue with your order has already been resolved and it will be shipping out very shortly. We sincerely apologize for the delay and the frustration this has caused. Your feedback is very important, and we will use it to ensure situations like this do not happen again. Thank you for your patience, and we appreciate the opportunity to make this right. – 10X Health Support Team
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grace U.
Sep 24, 2025
It was awful I don't understand why…
It was awful I don't understand why your company will not send a hard copy of the results. I has an issue with my printer so I called and asked if you could e mail me a copy. I was told you don't do that. After spending $600.00 you can't mail me a copy of my results never heard of such a thing.very disgusted by you people. I did not find this to be very helpful. I would not recamend you
Response from 10X Health SystemSep 24, 2025
Hi Grace , Thank you for your feedback, and we sincerely apologize for the inconvenience this has caused. We completely understand your frustration. Unfortunately, we do not offer hard copy versions of the report, and part of the reason is that the digital format includes live videos that explain each gene in detail—what it does, how it functions, and how it supports your overall health. These resources are an important part of helping you better understand your results. That said, your results can be downloaded directly to your personal computer so you do not need to log in to the portal each time, and you also have the option to print them yourself or take them to a print shop. To ensure you feel fully supported, we will have a team member reach out to walk you through these options and make sure you have everything you need. Your health is our top priority, and we truly appreciate you giving us the opportunity to make this right. -10X Health Support Team
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Ethan F.
Sep 22, 2025
Subscription and servings.
Why is the only subscription model bi-monthly, which is 60 days and serving amount is 45 days. But two bottles serving amount is 90 days, which is epically dumb. Also $9.00 shipping on one bottle of pills is ridiculous. That’s $54.00 annually for not even enough pills.
Response from 10X Health SystemSep 22, 2025
Hi Ethan , Thank you for the feedback—we truly appreciate you sharing your thoughts so we can continue improving. I understand your concerns about the subscription timing and serving sizes, and I'd like to clarify a few details to help. Since you're taking multiple pills a day, we recommend purchasing two bottles—that way, you can be supported for the full two months without any gaps. One bottle of Optimize comes with 90 pills, which, if taken at one a day, would last longer; however, if you're over 150 lbs, the recommended dosage is three a day and under 150 lbs, it's two a day. I hope this clarifies things for you—if you ever want to discuss this further over a phone call, please reach out to us at 844-977-2810. We're here to support you every step of the way and ensure you're getting the best experience possible. -10X Health Support Team
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Jay N.
Sep 21, 2025
I’ve tried to get this and you guys…
I’ve tried to get this and you guys sent it through the UPS. It never arrives so I’m not gonna try to order it again. It’s ridiculous.
Response from 10X Health SystemSep 22, 2025
Hi Jay , We sincerely apologize for the trouble you have experienced with your order. At this time, we do have to use the specific carrier available in your region, but we completely understand how frustrating it is when your package does not arrive as expected. We will look into this with our shipping team right away to get this resolved for you, as it is very important to us that you receive what you purchased and feel fully supported. We will be in touch with you directly to ensure this is taken care of. -10X Health Support Team
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Patricia P.
Sep 19, 2025
The program is probably good but unable to navigate and get help
I received my results via email and then it had so many different suggestions. I was confused. When I tried to call your number it did not ring to anything. It was just an empty number. If you would like people to actually want to use your system, then you would need to make it easier for people to navigate and then speak with people who could assist them.
Response from 10X Health SystemSep 19, 2025
Hello Patricia , Thank you for sharing your feedback , We are very sorry for the inconvenience. A team member will be reaching out to assist you with reviewing your results and to make sure you have the correct contact information moving forward. Please know that we have a call center available Monday through Friday from 9 AM to 7 PM, and our team is always ready to assist you. -10X Health Support Team
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Stephen V.
Sep 19, 2025
Could never merge my accounts
Could never merge my accounts. Constant turnover of people as well as a very confusing organization.
Response from 10X Health SystemSep 19, 2025
Hello Stephen , I am very sorry for the inconvenience you experienced. I want to let you know this issue has now been resolved—your accounts have been successfully merged. A member of our team will be reaching out shortly to ensure you are fully taken care of moving forward. We truly appreciate your patience and the opportunity to make this right. -10X Health Support Team
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