10X Health System Reviews | Read Customer Reviews of 10xhealthsystem.com

10X Health System Reviews | Read Customer Reviews of 10xhealthsystem.com

10X Health System reviews

Showing 374 reviews with 1 star · Clear filters

Sarah D.
Oct 2, 2025
I had cancelled this subscription and…
I had cancelled this subscription and it proceeded to still process a purchase and send.
Response from 10X Health SystemOct 2, 2025
Hi Sarah , Thank you for bringing this to our attention. We did not find a cancellation request on our end, which is why the subscription remained active. We are so sorry for the frustration this may have caused. Your subscription has now been canceled, and we appreciate your feedback as it helps us make the experience better for all of our customers. — 10X Health Support Team
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Tristana De La R.
Oct 2, 2025
I asked for my order to be canceled and…
I asked for my order to be canceled and sent three different emails.
Response from 10X Health SystemOct 2, 2025
Hi Tristana , Thank you for bringing this to our attention. We truly apologize for the frustration, and I want to assure you that we already had an agent reach out to assist you regarding your cancellation request. We appreciate your patience and the opportunity to make this right. — 10X Health Support Team
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Thomas B.
Oct 1, 2025
I did the home test with the mouth swab…
I did the home test with the mouth swab and the results came back with exact issues that I was experiencing. One major issue was every night I have such bad heartburn that I can barely sleep. I ordered 3 recommended supplements from 10x health, to take care of my issues. I ordered 3 months worth just so I didn't have to reorder every month. After taking the first bottle of the three supplements, my issues not only did not go away but they became worse. I stopped taking the supplement and called in to 10x health to ask if I could get a refund for the remaining bottles that were not opened. I spent over $500 and figured I would send back the ones that I didn't touch for a full refund. They told me I am out of luck! No refund...just beware when you are ordering your supplements.
Response from 10X Health SystemOct 1, 2025
Hi Thomas, We are truly sorry to hear about your experience and the challenges you faced after starting your supplements. Your health and comfort are very important to us, and we never want any of our customers to feel unsupported. Unfortunately, per our policy, we are unable to accept supplements back once they have been shipped. That said, we do not want you to feel left without guidance — we will have a team member reach out to you directly to see what we can do to better support you moving forward. We genuinely appreciate your feedback and wish you the very best on your health journey. — 10X Health Support Team
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Nicole
Sep 30, 2025
Over sold under perform
Over sold, under perform. Paid $1700 for NOTHING. The nurse who reviewed my genetic test didn’t even know how to read macros for nutrition.
Response from 10X Health SystemSep 30, 2025
Hi Nicole , We are very sorry to hear about your experience and truly regret that the review did not meet your expectations. Your feedback is very important to us. A team member will be reaching out to answer your questions directly and provide clarification on your results, including your nutrition macros. If needed, we will also work on getting you set up with another provider to ensure you receive the support and guidance you deserve. -10X Health support Team
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Karol O.
Sep 30, 2025
I ordered genetic test for $600
I ordered genetic test for $600. I’ve gotten it pretty quick but instructions that came with it were very confusing. I contacted customers service to get clarification on instructions and to get new test kit but email support is awful. It’s been over 2 months since I placed original order and communication stopped. No one replays to emails. I never gotten another test kit. Feels like a scam!
Response from 10X Health SystemSep 30, 2025
Hi Karol , Thank you for sharing your experience with us. We are sorry for the confusion with the test kit instructions and for the delay in getting a replacement to you. A new kit has just been re-shipped, and one of our team members has reached out directly to walk you through the process and provide any clarification you may need. We appreciate your patience and look forward to helping you move forward on your health journey. -10X Health Support Team
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James D.
Sep 30, 2025
Customer service is not responding to a…
Customer service is not responding to a complaint about getting an opened container in my order.
Response from 10X Health SystemSep 30, 2025
Hi James, We sincerely apologize for the concern caused by receiving an opened container. I also want to clarify that we have not seen any prior communication from you regarding this matter on our end. To ensure this is resolved quickly, one of our team members is already reaching out directly to assist you. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right. -10X Health Support Team
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Ch
Sep 29, 2025
Not a good experience
I ordered the blood and saliva test a couple months back and was very excited to get started. I then found out that the nearest blood draw facility was in New Hampshire about 3 hours away. I attempted to cancel the entire order since I wanted to do all of the tests and get the proper remedies. I’ve been refunded for the blood test but they say my saliva test has been “done”. Not sure what that means since it’s sitting here empty and unshipped. Customer service is lacking at a minimum and I feel like I’ve been scammed. I can’t recommend this company as much as I wanted to.
Response from 10X Health SystemSep 29, 2025
Hi , Thank you for sharing your feedback, and I am very sorry about the difficulty you experienced with your blood test. We understand that having the nearest LabCorp location so far away was a major inconvenience, and that is why we were willing to refund you—as unexpected situations like that do happen. When it comes to our gene test, the refund policy is a bit different. We have requested more details on your case so a team member can reach out to you directly and review the situation further to see what can be done. Please know we take your concerns seriously, and we truly appreciate you bringing this to our attention. —10X Health Support Team
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Eric W.
Sep 26, 2025
They would not allow me to change my…
They would not allow me to change my address even though I had notified them well in advance.
Response from 10X Health SystemSep 26, 2025
Hi Eric , Thank you for sharing your feedback. I want to clarify that any updates to a subscription must be made prior to the renewal date, which is why we send an email notification in advance to let you know an order is coming up. Unfortunately, the call to update your address was received the same day your order was processed, which is why we were not able to make the change in time. I am very sorry for the inconvenience this caused, and a team member will be reaching out to you directly to assist further. —10X Health Support Team
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