10X Health SystemReviews of 10xhealthsystem.com

To start with the supplements are great absolutely love them, however, I’m a mobile mechanic and I have to change my address every time I need a shipment I called customer service to change the address on my next shipment or cancel it or even put it on pause. they were no help to me. Only available change a result I could do was the dispute the charge on my card. All I really wanted to do was pause the shipment until I had an adress to ship them to. Just a heads up it seems a little weird looking at your website with 10 executive managers however, I just got off the phone with Customer Service and it seems like there’s only two people in the whole Customer Service department and they’re not allowed to make any changes to any orders anytime maybe the executive managers need to start doing a job and helping out with the Customer Service agents so they can make changes.

I did not receive my Magnesium when my order came in. I did not received a call, text or email letting me know. I called customer service on 5/29/26 and was told there was a delay on Magnesium orders and mine would be on a different shipment. I had to call customer service to find this out. My remaining order still has not been received.

I would like to be alerted two weeks before my order is going to ship an alert so that I can change it instead of just being told, “Thank you, your order is on its way.” I want to be able to make changes to the order and I cannot make edits to the order when it is an alert for shipping. Also two websites it annoying and hard to find the we site to log in. Use one website.

Mike Brown has been very helpful with all the problems my family has been having with 10XHealth, which have been numerous. I am sure he is a "go-between" so I can't say much about the company without knowing who is responsible. For myself, the gut test that I completed and sent in was faulty? and had to be done all over again. Another complimentary gut test was sent but being so terrified of needles, the big issue for me was that I had to go through the process again. It seems 10XHealth has grown in popularity too fast and is having trouble keeping up with their success.

Doctor is great, the rest seems to be overpriced.

At first it felt like they were trying to manage my health. Now it seems like a hard sell for very expensive supplements most of which I haven't seen much difference from. They must make commissions. I'm a salesman, I get it. Clinical team is great. The blood tests are overly expensive too and the reporting on them has gone way down hill. Hard to read since you switched to quest. I really would like to speak to someone with authority.

My package contained Probiotics and nor my TMG

Hard to navigate where to find clear results. Also trying to change or cancel or pause orders is confusing to find out how. I tried to push my order back every two months because I just had to much. And instead they gave me double every other month. I wish there was more support without extra cost when someone already paid 600 for the genetic testing. And has been buying your product for years now.