10X Health SystemReviews of 10xhealthsystem.com

Response from 10X Health SystemNov 26, 2025

Hi Redha, Thank you for bringing this to our attention. For delivery issues like this, communication does need to be made directly with our team rather than UPS so we can assist you properly, and we do not show any outreach to us prior to this review. We also see that two different addresses were entered on your order, which caused confusion for the shipping carrier. A team member has already reached out to you directly to help correct the address and resolve this as quickly as possible so you can receive your order. We appreciate your patience and are here to support you throughout this process. —10X Health Support Team

Response from 10X Health SystemNov 20, 2025

Hi Merissa, Thank you for the feedback — we truly appreciate you sharing this with us. Results can take time, and consistency is key, but we also want to make sure your protocol is fully optimized for you. We’ll have a team member reach out to review your current recommendations and see what adjustments or additions may help you feel your best. We’re here to support you every step of the way. —10X Health Support Team

Response from 10X Health SystemNov 19, 2025

Hi Chaz, Thank you for reaching out. Once an order has already been placed, we’re unable to cancel it due to us fulfilling the order right away, but I can confirm that your subscription has now been fully canceled—so no additional orders will process moving forward. If you ever need assistance or have any questions, please feel free to reach out. We’re always here to help and look forward to continuing to support you throughout your health journey. —10X Health Support Team

Response from 10X Health SystemNov 19, 2025

Hi there, Thank you for sharing this experience with us, and we’re very sorry for the inconvenience with your scheduled calls. We understand how frustrating it is to set aside time in your day and not receive the expected follow-up. We’ve shared this internally so we can review what happened and prevent it going forward. If you’re open to it, we’d really like the opportunity to connect you with one of our senior team members to personally assist you and ensure you get the support and clarity you were originally looking for. We truly appreciate your feedback, as it helps us improve, and we hope we have the chance to make this right and support you on your health journey. —10X Health Support Team

Response from 10X Health SystemNov 18, 2025

Hi Brian, Thank you for the feedback — and I’m very sorry for any inconvenience this caused. A team member has already reached out to assist you with updating your payment information. The agent you originally spoke with did not have the ability to update payment details on their end, which is why the issue couldn’t be resolved at that time. We appreciate your patience, and we’ll make sure you’re fully taken care of moving forward. -10X Health Support Team

Response from 10X Health SystemNov 17, 2025

Hi Stephen, Thank you for bringing this to our attention. Once an order is placed, it moves into packing almost immediately, which means we are unable to cancel it in time — even if the request comes in shortly after. We’re very sorry for any inconvenience this has caused. Please know this isn’t about going back on our word — it’s simply how our fulfillment system operates so orders can ship out as quickly as possible. We appreciate your understanding and are here to support you. –10X Health Support Team

Response from 10X Health SystemNov 17, 2025

Hi Josh, Thank you for sharing this — we never want your experience to start off this way, and we completely understand your frustration. I want you to know a team member has already reached out to assist you directly and make sure everything is corrected, including your portal access and lab order. We appreciate you giving us the chance to make this right, and we’re committed to turning this experience around for you. If you need anything else in the meantime, please let us know — we are here to help. -10X Health Support Team

Response from 10X Health SystemNov 13, 2025

Hello Robert, Thank you for sharing this feedback, and I am very sorry you feel you have not received the support you expected. I have reviewed your account and I see one outreach to our Customer Experience team in early October, which was handled right away. I do not see any additional communication after that, so it is possible we missed an opportunity to assist you further. Any time you reach out for help, our goal is to make sure you are taken care of as quickly and thoroughly as possible. It is very important for us to know what is going on so we can address it correctly and provide the support you deserve. A team member has already contacted you regarding rescheduling your Clarity Call. This call is one that you join at the scheduled time rather than a call that is placed out to you, and we want to make sure you have all the information needed to connect successfully. We truly appreciate your patience and the trust you have placed in us, and we look forward to resolving this and continuing to support you throughout your health journey. -10X Health Support Team