Patty S.
disappointed
Gabriel is great. However, the last few times I've ordered medicine, there has been problems. The first time, the wrong medication was sent. The second and third time I ordered 2 weeks in advance of my need and had to continuously follow up. I was told that it's ok if I run out, because the medication stays in my system. I have to be on HRT due to early menopause, and I do not feel well when I don't have it. Also, the doctor always says they will touch base with me to see how I'm feeling via a follow up and nobody does. I'm very disappointed in the service I have gotten and I have been a long time customer.
Response from 10X Health SystemAug 25, 2025
Hi Patty , Thank you for sharing your experience with us. We truly appreciate your loyalty and want you to feel supported every step of the way. We have already reached out to your advisor to follow up with you directly and ensure your concerns are addressed. You should never feel uncertain about your care, and we will make sure you feel fully supported moving forward. – 10X Health Support Team




