10X Health System is on a mission to 10X people’s wellness throughout the world by enhancing human performance. Modern medicine isn’t a patient-centric practice. We want to bring you on a wellness journey that’s going to change your life for the better and propel you to the next level. We do this by understanding your body (gene testing, blood testing) and finding the missing raw materials that can help you perform more optimally (IV therapy, supplements, red light therapy and our Superhuman Protocol). 10X Health is about precision wellness, restoration, cellular repair, and regeneration. Together we restore your passion, purpose, and physiology.
10X Health System (10xhealthsystem.com) has 1,811 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
10xhealthsystem.com
Website
10xhealthsystem.com
Category
Hospital & Emergency
Listed on Five Star Index
2026
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Most recent review: October 2026.
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I keep trying to cancel my subscription to no avail. I have too many bottles already. CANCEL MY SUBSCRIPTION.
Response from 10X Health SystemDec 8, 2025
Hi John,
Thank you for sharing this. We can confirm your subscription is now fully canceled, and a team member has already reached out to you directly. We also do not show any prior communication from you regarding cancellation — had we received it, we would have been more than happy to take care of this right away.
If you ever need anything moving forward, please feel free to reach out — we’re here to help.
—10X Health Support Team
BH
Beverly H.
I would NOT recommend this service
I would NOT recommend this service. It is all about sales with ZERO support. Once they receive your money, you are on your own!!
Response from 10X Health SystemDec 5, 2025
Hello Ms. Halliday,
Our team is very sorry to hear about your experience. We understand how frustrating it must feel to believe you were left without support, and that is never the experience we want for anyone. A member of our team has reached out to you directly to assist and make sure you get the help you need.
We are committed to improving your experience and providing the proper support moving forward. If you need anything further, our team can also be reached at 844-977-2810.
–10X Health Support
SW
Swetha
My husband purchased the 10X Precision…
My husband purchased the 10X Precision Genetic Test for $1,300 hoping it would finally provide answers for a health issue I’ve been struggling with—something deeper and more insightful than what regular doctors could find. Unfortunately, the experience was extremely disappointing.
What we received was a 100+ page report filled with complex medical terminology that the average person cannot interpret. The “clarity call” that’s supposed to help explain the results did not actually clarify anything. We were still left without any understanding of what the underlying issue was.
Instead, the entire process seems designed to lead you into purchasing a long list of supplements based on their interpretations—without any clear explanation of the actual problem or what the results truly mean.
If you’re considering this test because you’re vulnerable or searching for answers, please be cautious. In our experience, it did not provide any meaningful insight, just confusing information and pressure to buy expensive supplements.
Bottom line: BEWARE.
Response from 10X Health SystemDec 3, 2025
Hi Swetha,
Thank you for sharing this feedback — and I am truly sorry to hear that the experience has felt confusing and frustrating. That is never the feeling we want anyone to walk away with, especially when you are looking for real answers and support.
We are always here to help. If at any point you needed additional clarification, please know that a simple message to us would have prompted a full review and a much deeper explanation. Without being aware that you still had questions, it makes it difficult for us to provide that extra level of support — but we absolutely want to fix that now.
Our Precision Genetic Report is fully personalized and based on 54 genes, providing over 400 pages of detailed insights into how the body is functioning. It should never feel overwhelming or unclear, and we apologize that this was your experience. We will have a team member reach out directly to walk you through your results step-by-step, answer every question you may have, and ensure you fully understand what your results mean and how your protocol was created.
We are committed to turning this around for you and making sure you feel supported, informed, and confident in the process.
—10X Health Support Team
CA
Carie
Long Time 10x Health Customer - No Loyalty from Company
Updated Review – 5 stars
Originally, I left a frustrated 1-star review after placing a large supplement order just a week before the Black Friday sale. As a long-time, recurring 10x Health customer, I was disappointed when my initial request to honor the promo (or apply it to a future subscription order) was flatly turned down.
I want to give 10x Health full credit for stepping up and making it right. A manager reached out personally, apologized, explained the system limitations, and provided a solution.
That’s how you turn a disappointed customer back into a loyal one. Great customer service recovery—10x Health has earned back my full trust and my ongoing business. Thank you! Highly recommend.
Response from 10X Health SystemDec 3, 2025
Hello Carie,
Thank you for your feedback, and I am very sorry to hear that you feel this way. You are a valued customer, and it is important to me that you feel appreciated and supported.
I want to clarify that the only reason we were not able to honor the Black Friday discount is because that specific promotion only applies to one-time purchases and cannot be applied to subscription orders. Our system does not allow us to override that setting, which is why it could not be added to your subscription.
That said, I truly want to make this right and ensure you feel valued. A team member has already reached out to you directly and will make this right. We are here to support you!
—10X Health Support Team
DR
DARRYL R.
i do not need this order
i do not need this order
have plenty of backstock
please suspend shipments until i give further notice
Response from 10X Health SystemDec 2, 2025
Hi Darryl,
Thank you for bringing this to our attention. We’ve gone ahead and paused all future orders on your subscription, so no additional shipments will go out until you let us know you are ready to resume.
This current order had already been processed and shipped, so we were not able to cancel it in time. We did send an email five days before the order processed to give time for any changes or updates, but we understand things get busy and we’re sorry for any inconvenience this caused.
If you have any other questions or need further assistance, please feel free to reach out — we’ll be more than happy to help.
—10X Health Support Team
TS
Timothy S.
Can’t get my genetic test kit
Can’t get my genetic test kit. Over 3 weeks still have no clue why they won’t send to me. Bad customer service
Response from 10X Health SystemDec 2, 2025
Hi Timothy,
We’re truly sorry to hear about your experience — this is not the level of service we aim to provide but we can ensure you will feel fully supported moving forward!
We’ve escalated this right away, and a team member will be reaching out to you as soon as possible with a clear update and next steps. Thank you for bringing this to our attention, and we appreciate your patience while we get this corrected.
—10X Health Support Team
ER
Eric R.
Beware, 10x are thieves (and liars now)
Beware, these guys will take your money and give you no service in return. They took my $500+ months ago, never gave me results. Numerous emails to their support resulted in a couple of useless responses, and eventually led to them ghosting me. I'm going to charge this back with the credit card company.
UPDATES:
1) The reply 10X posted to this review is FALSE. They did not provide what was needed to access my results. I wasn't checking or signing in with the wrong email address as indicated, and I never said that. That is a 100% fabrication. Rather, they acknowledged a problem on their end with the email address they assigned to my results in error, then they stopped responding to me after they said they would investigate. My replies to them were immediate, and clear. They can't stop being unethical apparently. The reply is full of lies.
2) They contacted me within minutes of this review posting, after getting nothing from them for weeks via their support ticketing system. THEY'RE MORE CONCERNED ABOUT REVIEWS THAN PROPER SUPPORT.
3) Now that they have indeed gotten me access to my results, almost 2 months after they say they were "ready" I now see that these reports they provide are woefully uninformative. You apparently pay $599 to get an equivocal report that is mostly just links to "click here to buy more stuff from us."
HORRIBLE COMPANY, SERVICE _AND_ PRODUCT.
MORE UPDATES as they revise their dishonest reply:
LIE FROM 10x: "When your order was placed, the email address entered at checkout in Shopify was the one we initially used to send your results. After you let us know that this was not the correct email"
TRUTH: That _was_ the correct email, and I never said otherwise. YOU GUYS said the results were associated with some other email address, and I have no idea what it was or where you got it from. That was 100%your doing, and you're still not taking ownership of your error, and more importantly, taking ownership ghosting me rather than fixing it.
LIE FROM 10x: "You later reached out again asking about your results, and our team confirmed that they were ready and available through the updated email address"
TRUTH: There was no updated email address provided, and I don't have another email address. There is and only ever has been one email address. Further, the results WERE NOT AVAILABLE using my email address.
The last support reply I received acknowledged there was still a problem, and stated that it would be "elevated." Then, you went dark until I posted a review here, which makes this all even worse.
Response from 10X Health SystemDec 1, 2025
Hi Eric,
Thank you for taking the time to share your feedback with us. I am very sorry for the confusion and any frustration this experience has caused. I would like to clarify what happened on our end so we can make sure you have everything you need.
When your order was placed, the email address entered at checkout in Shopify was the one we initially used to send your results. After you let us know that this was not the correct email, our team promptly updated it to the new email you provided and sent you detailed instructions on how to access your results on Nov 17th.
You later reached out again asking about your results, and our team confirmed that they were ready and available through the updated email address. Please also note that our team was out of the office last week due to the holidays, which did cause some delays in our response time, and I truly apologize for any inconvenience that caused.
We take feedback like yours very seriously because it helps us improve our communication and processes. Our priority is that you feel supported and have clear access to your information. Thank you again for your patience and for giving us the opportunity to make this right.
-10X Health Support Team
PS
Peter S.
So far- it’s a lot of talk, no delivery
So far, it’s been a lot of wasted time. I followed the link to set up my lab work to at labcorp. I made the appointment via the website as directed. I get to labcorp and they don’t have any record of 10x paying for the bloodwork. We all speak, or attempt to speak with the 10x call center but the 10x call center isn’t in the US and the call takers accent was so heavy, we couldn’t communicate. Finally get the lab work done, get the review from a doctor- nice guy- get supplements and TRT paid for including $50 for 2 day shipping. Now in day 5 of 2 day shipping. I can’t proceed with my next step until I have all of the stuff that was ordered. The package has to be signed for so their shipper- FedEx - notified me of a 4 hour window to have someone here to sign for it. They no showed- package shows at their facility here in the area. The 10x people are nice but their service is subpar at best. I would NOT recommend this company to anyone.
Response from 10X Health SystemDec 1, 2025
Hi Peter,
Thank you for taking the time to share this detailed feedback — and I truly apologize for the delivery issues you experienced. Once an order leaves our facility, shipping delays fall into the carrier’s hands, and unfortunately FedEx missed the original delivery window. We understand how frustrating that is, especially when a signature is required.
We do show your package is out for delivery today, and a team member has already reached out to support you directly and make sure everything moves forward smoothly from here.
Your experience matters to us, and we’re committed to ensuring the rest of your journey with 10X feels clear, consistent, and fully supported. If you ever need anything at all, please reach out — we’re here to help.
-10X Health Support Team
