10X Health SystemReviews of 10xhealthsystem.com

Response from 10X Health SystemDec 22, 2025

Hi Kevin, We appreciate you bringing this to our attention as everyone’s body responds differently, and results can vary based on many factors. A team member will be reaching out to you directly to review your protocol in more detail and see if there are any adjustments or next steps that could better support your goals. Our priority is to help you feel confident, supported, and on the right path with your health journey! -10X Health Support Team

Response from 10X Health SystemDec 16, 2025

Hi Jesus, Thank you for your feedback, and I am sorry for the frustration this caused. Once an order is placed, it is processed very quickly to ensure timely delivery, which can make immediate cancellations difficult. Your feedback is important as we continue working to improve the experience. A team member has reached out to assist you directly, and we are here to help however we can moving forward. -10X Health Support Team

Response from 10X Health SystemDec 16, 2025

Hi Justin, Thank you for your feedback, and I am sorry for the frustration this caused. Once an order is placed, it is processed very quickly to ensure timely delivery, which can make immediate cancellations difficult. Your feedback is important as we continue working to improve the experience. A team member has reached out to assist you directly, and we are here to help however we can moving forward. -10X Health Support Team

Response from 10X Health SystemDec 15, 2025

Hi Steve, Thank you for the feedback and we are sorry for any inconvenience this may have caused. We do show your order scheduled for delivery tomorrow. Because this was a larger order, it required additional processing time to ensure accuracy, and there were slight delays due to the holiday. A team member has already reached out to you with the tracking details and additional information. We appreciate your patience! Please let us know if you need anything further—we are here to help and want to ensure everything arrives smoothly. -10X Health Support Team

Response from 10X Health SystemDec 15, 2025

Hi Ryan, We are truly sorry to hear about your experience and appreciate you taking the time to share this feedback. Our testing options are designed to offer different levels of insight, and we regret that this . We also acknowledge that during periods of rapid growth, including increased demand after media exposure, our response times did not meet the standard we strive for, and we sincerely apologize for that but we have improved tremendously since then! Regarding peptides, availability and shipping restrictions do vary by state, including California, and pricing reflects clinical oversight, sourcing, and compliance requirements. That said, we understand your concerns and how this experience led to disappointment. Your feedback is important to us and helps drive improvements in communication, support, and overall service. A team member would be happy to reach out if you would like to discuss this further or if there is an opportunity for us to make this right. -10X Health Support Team

Response from 10X Health SystemDec 15, 2025

Hi Thomas, Thank you for sharing your perspective and we appreciate you taking the time to voice your concerns. Feeling healthy today does not necessarily mean there are no genetic variations present. Genetic breaks are not diagnoses and do not mean something is “wrong.” They simply indicate how certain genes may function below optimal efficiency. Because your DNA never changes, these insights can be relevant even if symptoms are mild, not present now, or were experienced in the past or may show up later in life. Our recommendations are based strictly on the five methylation genes tested and the specific genetic breaks identified. We do not upsell supplements that are not indicated, as taking nutrients you do not need can lead to over-methylation, which may actually make someone feel worse. Precision and restraint are core parts of our approach. Additional testing is always optional and offered only for those who want deeper, more personalized insights. A healthy diet, exercise, and good sleep are absolutely foundational, and we fully agree with their importance. Our goal is simply to provide genetic data that can complement those habits, not replace them. If you would ever like further clarification on your results, our team is more than happy to walk through them and answer questions. We respect your feedback and appreciate you sharing it, as it helps us continue improving how we communicate and support our clients. -10X Health Support Team

Response from 10X Health SystemDec 12, 2025

Hi Tony, Thank you for sharing this feedback — we’re truly sorry for the frustration and concern this experience caused. A manager has already reached out to you directly, and our team has been actively investigating the situation. We apologize that this was not communicated to you clearly along the way, as keeping you informed at every step is extremely important to us. We take the security, tracking, and integrity of genetic testing very seriously, and we understand why this situation would raise concerns. Please know that we are committed to resolving this fully and making things right for you. Your trust matters to us, and we appreciate you giving us the opportunity to address this directly. —10X Health Support Team

Response from 10X Health SystemDec 11, 2025

Hi Laura, Thank you for bringing this to our attention — your safety and comfort matter to us. A team member has already reached out directly to assist you. One dose of supplements typically should not cause a reaction like the one you described, as supplements are generally much gentler on the body than medication. We want to understand what happened so we can support you properly. You also mentioned the supplements not being custom to your DNA — that’s correct. These are general recommendations based on your genetic breaks. Our more advanced Precision Test provides fully tailored formulations, but the supplements you received are still aligned with the gene variations identified in your report. We’re here to help resolve this quickly and make sure you feel safe and supported —10X Health Support Team