10X Health SystemReviews of 10xhealthsystem.com

Response from 10X Health SystemSep 2, 2025

Hi Jonathan , We’re very sorry to hear about your experience with scheduling and response times. That is not the level of service we strive to provide, and we sincerely apologize for the frustration it has caused. Your feedback is extremely important to us, and we will be sharing it with our team to improve both efficiency and communication moving forward. A team member will also be reaching out to you directly to discuss your concerns in more detail and see what we can do to restore your confidence in the program. We truly value you and hope to have the opportunity to make this right.

Response from 10X Health SystemSep 2, 2025

Hi Dan , Thank you for taking the time to share such detailed feedback, and we sincerely apologize that your experience did not meet your expectations. We truly value your perspective and want to provide some additional clarification. The DNA kit you purchased is our entry-level genetic test, which reviews five methylation genes and provides supplement recommendations based on the genetic breaks identified. For individuals looking for a more comprehensive analysis, we do offer our advanced genetic test at $1,299. However, because you already completed the $699 test, you would receive a $600 credit toward that purchase, making your cost only $699 to upgrade. This expanded test analyzes 54 genes (including the five methylation genes) and also includes a complimentary 45-minute consultation with a provider, who will personally review your results in detail and answer your questions. We take your concerns about transparency and scientific rigor very seriously. Our goal is to provide clear, evidence-based recommendations that empower you with actionable insights into your health—not to make you feel pushed toward products you do not need. Your feedback will be shared with our team so we can continue improving in this area. If you’d like to learn more about the comprehensive test and what it offers, Please reach out to 844-977-2810. Thank you again for bringing this to our attention—we want you to feel confident and supported in every step of your journey.

Response from 10X Health SystemSep 2, 2025

Hi Steve , Our supplements are shipped bi-monthly so that you have the right amount on hand without building up excess supply. If you have any questions about your subscription or need adjustments, please don’t hesitate to reach out to us at 844-977-2810. We’ll be happy to help! -10X Support team

Response from 10X Health SystemSep 2, 2025

Hi Ryan , Thank you for your feedback. Please know that we would never upsell supplements—our recommendations are always based on your results and the specific genetic breaks identified. If you ever have any questions, don’t hesitate to reach out, and we’ll be happy to provide answers and support. 844-977-2810 -10X Health Support Team

Response from 10X Health SystemAug 28, 2025

Hi John , Thank you for your feedback. We are very sorry to hear about the delay with your order. While we do our best to ship as quickly as possible, we know how important it is for you to receive your supplements promptly. We are working with our team to improve processing times so orders can ship faster in the future. We truly appreciate your patience and the opportunity to make this right. – 10X Health Support Team

Response from 10X Health SystemAug 28, 2025

Hi Margaret , Thank you so much for bringing this to our attention. I sincerely apologize for the delay you experienced. I have already reached out to your advisor and made sure they will be contacting you today. Please rest assured that we will make sure you are fully supported and receive the help you need. – 10X Health Support Team

Response from 10X Health SystemAug 27, 2025

Hi Joseph , Thank you for sharing your concerns. When it comes to past or ongoing health issues, we are not able to provide medical advice, as we do not have access to your medical records. Addressing conditions like frequent urination requires a deep review of your personal medical history, family history, and current health status—all of which only your doctor can properly evaluate. For this reason, we always recommend consulting a physician who has access to your full health background. Our methylation test is designed to provide insights into your genetic methylation cycle and gut health, but it does not address the specific issue you mentioned. We understand this may not have been the answer you were hoping for, and we are truly sorry we could not provide more direct guidance in this area. We do appreciate your feedback, and we remain committed to supporting you with the services and insights we are able to provide. – 10X Health Support Team

Response from 10X Health SystemAug 27, 2025

Hi Chris , Thank you for sharing your honest feedback. We are glad to hear the test successfully accomplished its primary goal, though we regret that the final report did not meet your expectations in terms of structure and detail. Your input is valuable, and we will be reviewing how we can make these reports clearer and more comprehensive for our customers. We also sincerely apologize for the frustration you experienced with upselling, especially before receiving your initial results. That is not the experience we want for our customers, and we will be addressing this with our team to ensure improvements are made. We truly appreciate your feedback as it helps us grow and provide a better experience moving forward. -10X Health Support Team