10X Health SystemReviews of 10xhealthsystem.com

Response from 10X Health SystemJan 13, 2026

Hi Joseph, Thank you for bringing this to our attention, and I am sorry for the inconvenience this caused. Once an order is placed, it is packed almost immediately to ensure the fastest possible delivery, which can make address changes very difficult. That said, a team member has already reached out to look into this for you and help get it resolved as quickly as possible. We appreciate your patience and are here to make this right. -10X health Support Team

Response from 10X Health SystemJan 12, 2026

Hi Colm, Thank you for reaching out. When the order was placed, it was set up as a subscription, which can be canceled at any time online, by email, or by phone. We have now successfully canceled your subscription, so no future recurring orders will be processed. If you need help managing orders or have any questions moving forward, we are always here to assist. We appreciate you letting us know and are happy to help anytime. -10X Health Support Team

Response from 10X Health SystemJan 7, 2026

Hi there, Thank you for taking the time to share such detailed feedback. We truly appreciate your kind words about our customer service team, and we are sorry to hear about your experience. For transparency, we do send an email notification five days prior to renewal to allow time to update or cancel a subscription. Because our subscriptions are bi-monthly, there is typically a window of close to 40 days to manage changes before an order processes. Once an order enters fulfillment, we are unfortunately unable to modify or cancel it, which we understand can feel limiting and frustrating. That said, we absolutely hear your concerns. Feedback like this is taken seriously and is incredibly valuable as we continue to evaluate how we can improve flexibility, visibility, and control within the ordering experience. We are sorry you felt disappointed by this process, and we appreciate you sharing your perspective—it genuinely helps us improve. -10X Health Support Team

Response from 10X Health SystemJan 6, 2026

Hi Chad, I am very sorry about the delay and appreciate you bringing this to our attention. This is not the experience we aim to provide. We will have a team member reach out to you directly as soon as possible to follow up and make sure you are fully supported moving forward. Thank you for your patience. -10X Health Support Team

Response from 10X Health SystemJan 5, 2026

Hi Lauren, Thank you for sharing your experience, and I am truly sorry for the frustration this caused. I completely understand why this situation feels disappointing, especially as a repeat customer. Your order was set up under a bi-monthly subscription, which you agreed to at checkout. As part of that process, we do send an email notification five days before the order processes specifically to give you time to make any updates or cancel if needed. Once an order is processed and prepared for fulfillment, we are unfortunately unable to cancel it, even if it has not yet shipped. That said, I want to acknowledge your feedback and reassure you that your concerns are heard. Thank you for bringing this to our attention. -10X Health Support Team

Response from 10X Health SystemJan 5, 2026

Hi Raymond, I am truly sorry for the frustration this has caused and for how this experience has made you feel. That is not what we want for anyone who places their trust in us. At this time, we do not see any active cases or open tickets on our end related to your consultation or refund request, which tells us something may not have routed correctly. Because of that, we would really like to connect with you directly to understand who you reached out to and when, so we can identify any broken communication channel that should not be happening and make sure this does not affect you or anyone else again. A team member will be reaching out to you directly to gather those details and work toward a resolution. We sincerely apologize for the experience and appreciate you bringing this to our attention. We are committed to making this right. -10X Health Support Team

Response from 10X Health SystemJan 5, 2026

Hi Theresa, I am truly sorry you and Guy have been left waiting, and I understand why this feels upsetting. This situation does require extra attention based off the medical history. Fabian is still your point of contact, and I am escalating this now so you receive communication as soon as possible. Thank you for bringing this to our attention, and again, I apologize for the experience so far but we will make this right! -10X Health Support Team

Response from 10X Health SystemJan 2, 2026

Hi Tony, We received your feedback, and I am truly sorry you are feeling this way. A team member has already reached out to you directly to help get this resolved. At this time, I do not see any prior outreach to our team regarding the subscription concerns. We do have a call center available Monday through Friday, and we would have been more than happy to help, but we do need to be made aware when something is going wrong so we can step in and support you. We want to make this right by getting your login issue fixed, reviewing your protocol to ensure it matches your current plan, and making sure you have a clear, reliable point of contact moving forward! -10X Health Support Team