10X Health SystemReviews of 10xhealthsystem.com

Response from 10X Health SystemSep 8, 2025

Hi Bruce , I want to sincerely apologize for the experience you had and the frustration it caused. We will make sure you receive the correct HRT panels for a male, and an advisor will be reaching out to you directly to review everything in detail. Thank you for bringing this to our attention—we’re committed to improving your experience and ensuring you get the support you need. -10X Health support team

Response from 10X Health SystemSep 8, 2025

Hi Dara , Thank you for sharing your feedback. I’m very sorry to hear about your experience. To clarify, you paid for a 5 gene methylation test, which analyzes five key genes in your methylation cycle. This helps identify genetic breaks and guides us in recommending the right supplements for your needs. The optional consultation is simply there to walk through the findings in detail. The number you’ve been texting your advisor at goes directly to him, and you can reach him there anytime for general questions or support. We are here to help and make sure you feel confident in your results. -10X Health support team

Response from 10X Health SystemSep 8, 2025

Hi Jason , I’m very sorry to hear you haven’t noticed any changes yet. Everyone’s body responds differently, and sometimes it can take more time for results to show. I’ll have a team member reach out to review your protocol with you and make sure everything is aligned to your needs. We truly appreciate your feedback and want to ensure you get the best possible outcome. -10X Health support team

Response from 10X Health SystemSep 3, 2025

Hi Sylke , Thank you for sharing your feedback, and we’re very sorry to hear about the difficulty you’ve experienced getting in touch with a provider. Our goal is to make sure you feel supported and never left in the dark. Your feedback will help us improve and please feel free to reach out to your advisor at anytime! -10X Health Support Team

Response from 10X Health SystemSep 3, 2025

Hi Jose , Thank you for sharing your experience with us. While our supplements are designed to support your overall health and wellness, we want to clarify that we do not have access to your past medical history and cannot act as a substitute for medical advice or prescribed treatment. Your safety is always our top priority. That said, we will have your concierge reach out to gather more information and review your protocol with you to see if any adjustments may be helpful. We truly appreciate your commitment and trust, and we’re here to support you every step of the way. -10X Health Support Team

Response from 10X Health SystemSep 3, 2025

Hi Dave , Thank you for your feedback, and we’re sorry for the frustration with the shipping differences. We did want to provide some clarification—your order was placed on August 29, just a few days ago. Because of the Monday holiday, shipping carriers were not delivering that day, which unfortunately caused a slight delay. Your shipping label has already been printed, and we’ve sent you the tracking number so you can follow its progress. We appreciate your patience and understanding, and we’ll make sure you get your supplements as quickly as possible. -10X Health Support Team

Response from 10X Health SystemSep 3, 2025

Hi Gregory , Thank you for bringing this to our attention, and we’re very sorry for the mistake with your order. You were billed for a bi-monthly supply, so you should have received the full shipment. A member of our team will be reaching out to review your order details and ensure the missing portion is sent to you right away. We appreciate your patience and the opportunity to make this right. -10X Health Support Team

Response from 10X Health SystemSep 3, 2025

Hi Joe , Thank you for taking the time to share such detailed feedback. we are very sorry to hear about your experience as this is not the level of service we strive to provide. Your concerns highlight areas where we must improve, and we are addressing these issues with our team to strengthen both our communication and processes. We want to ensure that scheduling, follow-ups, and shipping are seamless moving forward. A team member will be reaching out to you directly to go over your results again, confirm your supplement order, and provide the dedicated support you should have received from the start. Your trust means a great deal to us, and we want to make this right. -10X Health Support Team