Todd B.
Not happy with your customer service
Not happy with your customer service. Your system doubled my order at almost $550 for my last order. I called to cancel half of this order and I was told that would not happen. I have never seen such poor customer service. Then you would not save me almost $100 for an auto order rebate. I have been trying to get my auto order on a proper schedule but your system will not just let me change the date? Your customer care would not take care of that either.
Response from 10X Health SystemFeb 3, 2026
Hi Todd, Thank you for bringing this to our attention, and I am truly sorry for the frustration this caused. Once an order is placed, it is packed and shipped almost immediately so it can reach you as quickly as possible. Because of that, we are unfortunately not able to make changes or split an order once it has been processed. To help moving forward, we have paused your subscription so no additional orders will be sent out while you work through what you already have on hand. This should prevent any further unexpected charges. We appreciate your feedback regarding scheduling and discounts—comments like this are taken seriously and help us identify where our system and processes need improvement. We appreciate your patience and the opportunity to make this right going forward. -10X Health Support team