10 FederalReviews of 10federalstorage.com

Do Not Rent from this company. My husband and I originally rented storage many years ago when the facility was owned by local people we knew. In late 2021 it was sold to this company. In the 18 months since, my rates have gone up 40%. My husband died and I got 3 months behind on rent. A $50 lien fee was assessed plus late fees. I was told it would be removed from the bill when I made full payment a week later. Not only did they refuse to remove it but a $75 auction fee had been added despite the auction date not being until days later. They are using my contract from 9/2021 to say the fees are justified and I agreed to them. That same contract lists my rental amount as $90 a month yet they charge me 40% more each month. Horrible company to do business with.

ADDENDUM REGARDING 10FederalStorage: Just to confirm that the 10FederalStorage offer of compensation for their price-gouging -- and for locking us into their storage yard in Dahlonega, GA when their old exit gate did not work -- was not made in good faith: WHEN WE REFUSED TO REMOVE OUR VALID LOW REVIEW OF THIS STORAGE FIRM, EVEN AFTER THEIR OFFERING US A REBATE IF WE TOOK DOWN THAT REVIEW, WE THEN REFUSED AGAIN, AND NEVER HEARD BACK FROM 1OFEDERAL AGAIN! BEWARE THIS STORAGE FIRM: THEY ARE UNTRUSTWORTHY EVEN WHEN IT COMES TO HONORING THEIR OWN COMPENSATION OFFER!!

This place is awful. It floods and the rodents are horrible! Can someone send me a copy of the insurance policy. It seems that the company will not do that

DO NOT RENT FROM THIS PLACE. MY STUFF WAS STOLEN OVER THE SUMMER WHILE THEY WERE IN STORAGE AT 6129 VEGA DR, FORT WORTH TEXAS AND NO ONE NOTIFY ME. WHEN I GOT TO MY STORGAGE UNIT, THE LOCK WAS CHANGED AND I HAD TO CALL SOMEONE TO GET THE STORAGE OPEN. THEIR CUSTOMER SERVICE IS HORRIBLE, I TRIED TO GET HELP TO FILE A POLICE REPORT AND NO ONE WOULD HELP ME. NOW, I'M OUT THOUSANDS OF DOLLARS.

The Indiana Ave facility in winston salem nc is a joke. The management is not helpful and are very rude. They do not appreciate their customers or treat you with respect. The auction department doesn't give you enough information to get you into a unit you may win on lockerfox. I was supposed to be refunded all my money back $330.00 but it's been 8 days and I've not seen a dime credited back to my accts. They are holding my money for some reason after agreeing to give me refunds and now threatening to take out harassment charges on me for sending them emails about not getting the refunds yet into my account. !! I'm having to beg them to give me the refunds they agreed to ! this is not right and when I was at the location the gates were open and did not shut anybody can go in and out as they please. And people also live in their units at this place and they allow them to do it. I seen that myself . and it's a high crime rate neighborhood so your items are never safe cause no one is there at all and they won't answer the phone or call you back. I do not recommend any 10 federal storage and I do not want any manager feedback regarding this review I only want my money back as I was told I would get and that's it I don't care to talk to anybody at that location because they're unprofessional and childish and racist. Just send my money back to my Accts thanks this is ridiculous

10 Federal bought the N Town Storage facility in Nolensville, TN. I had a bank account automatic pay system set up with N Town. When 10 Federal took over they did not notify me that they were not going to continue my pay method. As a result I learned that I was 3 months past due. No problem I will pay that amount. But I will not pay the extra $75 dollars that I am being charged for "auction". Especially since the unit is empty and there is nothing to auction off.

HOW AM I SUPPOSE TO REPLY AND GIVE YOU MORE INFO WHEN YOU DONT HAVE A REPLY SECTION FOR REVIEWS!!! ITS UNIT A-14 IN DESOTO. YOU HAVE CONTACT INFO IN YOUR FILES. RENTER IS MY HUSBAND PAUL. NO ONE HAS EMAILED OR CALLED AS WE WERE TOLD. YOU DONT RESPOND TO EMAILS AND PHONE STAFF IS DUMB AS DIRT!!! IM GUNNA CALL SAUL GARZA AT FOX4 AND HAVE HIM CONTACT YOU CUZ IT SEEMS LIKE THIS IS STATUS QUO FOR YOUR CO. I WANT MY STUFF!! The gate never works. I call c/s and they say it's been reset and will work. It doesn't. 3 times and haven't been able to get in. I should have taken the hint from day 1 when I had problems with the gate! Now, 4th time can't get in and after 1-1/2 hrs got thru to c/s who says management is throwing me out. Are you f'ing kidding me!?!?!?! I HAVE ONLY BEEN THERE LESS THAN 2 MONTHS AND AM PAID IN FULL! I STILL can't get into my unit!! I was told management will call me to tell me why I have to move! 2 hrs later and no call from management. I am not in violation of ANY of their policies and have had nothing but problems and they should be doing what they can to keep me happy but instead I'm told I have to move out without an explanation!!! Your company SUCKS! Your automated system SUCKS! Your customer service SUCKS!!

On Wedneday April 20,2022 I received a text stating "Your unit is currently in the locker open position. Please return to the facility as soon as possible to secure your unit" I live out of state and I have 2 units. I called to get more information. I called Wed-Fri. and again Tuesday. Ive been told 3 times by the people taking my calls that they forwarded messages (Sent as urgent) I have yet to recieve a call back from the manager. The units are clean. People answering the phones are friendly but limited in information they have. Communication from the manager is nonexistent. Today is 1 week from my initial call to obtain more information.