10 FederalReviews of 10federalstorage.com

Bought and paid for an auction unit and drove over 100 miles to get there and the gate code did not work. Called and waited and waited to report to their “customer service” and she said that was the correct code and that she would report it. I had to go back the next day to finish cleaning the unit and the gate code still did not work. Again called and never got ahold of a person and automatically went to voicemail and no return call. Both times had to wait for someone to exit to be able to get in through the gate to get to the unit. Then when using their website per their request to submit a photo of the cleaned out unit the Submit button would not work. Tried two devices with the same result. Unreliable from my experience and felt very disrespected and that as an auction buyer just not important to them They did not do their part but I did mine in spite of their failure. Will not do business with this company again. Can’t get ahold of anyone to truly help.

Absolutely horrible company. Management is non existent, facility had people living in the units. They rented a unit I was renting to someone else and items we destroyed and stolen. Insurance company they use is horrible. I would never rent from them again.

Trully horrible experience. This is a foul unethical company that exploits their customers at every opportunity. After moving my stuff in and leaving the area, my rent increased incrementally until I was paying 3x what I had initially agreed to. I eventually had to drive back across the country to clear out the unit because the cost was so insanely high for a very tiny unit. When I arrived, I found my lock had been changed, items were missing, there was rat poop all over the place, AND my vintage clothes collection was completely infested with moths.... an issue I am still dealing with months later... They also go to great effort to try to hide reviews and make it very difficult to file a claim.... So the additional thousands of dollars I spent on full coverage insurance was just more money unnessisarilly spent. Thousands of dollars gone but the real damage cannot be quantified.

I rented a unit from this dump in Grand jct on the riverside pkwy.my vehicle had broken down and had to be left over night along with the vehicle I was towing.next day came back and was greeted by the rude manager and his friend who proceeded to insult me and then had my vehicle towed to the time of $450 plus a daily fee of 48!! I hope someone handles him real soon.so they said I was living in my other vehicle on the property and locked me out of my unit.and told me I had to move about 1 hours after they had let me upgrade

Is this the ex excrement hole that's stealing from their residents? If so, I hope the people you screwed over take you to the cleaners! God damn low life thieves!

These people only deal with you on the phone and will hang up on you. They cost me a down payment to movers because they don’t listen and then hang up. If I could give negative stars I would! If you ask to speak to a manager they just hang up on you!

I paid for storage of my daughters things for over three years she was killed in a car accident and it was all I had left. I went there to find my lock had been changed. I then found out the lock was found 6 months ago cut. This company texts and messages about the bill being due, but couldn’t contact me to tell me the unit had been broken into. The last six months I paid 250 amonth and if I had known it was broken into I would have got everything out of there. Now they say I am insured for 1000 if I have the receipts for what was stolen but that doesn’t even pay me back for the wasted rent. When speaking to the police I found out that since Federal took it over they have been called out there a lot. I didn’t know that. The police ask them to put up cameras so they did just never turned them on. This company doesn’t care I lost my daughters things that were priceless to me. DO NOT RENT A UNIT FROM THEM BECAUSE WHEN ITS BROKEN INTO THEY DONT CARE.

10 Federal Storage on FM 1516 has really gone down hill. The Gates are supposed to be Secure, but lately the South Gate has been left Open many times Day and or Night..!I am Considering moving somewhere else where I know my belongings will be Safe. I have brought the matter to the Attention of Management and nothing ever gets done.