10 FederalReviews of 10federalstorage.com

Horrible customer service, tech are unresponsive. Still waiting for call back

Jacked up my rates a handful to times since I started renting 3 years ago. Tried to call them to change my debit card information - NO HUMANS.... Called back again and pressed 2 to wait to talk to someone - waited over 30 minutes before I hung up. Tried again today, only to find they have added a late charge to my rent. Attempted to get a person at 2 different numbers they have listed -- NO HUMANS!!!! They want everything done thru their portal.

This place is a scam. I have been a renter for over 2 years. Their posted standard rates for a 10x30 is $150 per month. They are billing me $221 per month. I have been trying to get this resolved for over 6 months. I have email correspondence from them admitting to their overbilling and that they will correct it but they never do. One day I spent over 4 hours on the phone trying to talk to some to resolve the issue. All they do is say that they are transferring me to someone in management. Absolutely fraudulent on their part. I have already reached out to the Attorney Generals office and forwarded all of my correspondence. They are opening an investigation. With all of the miss billing it looks like a class action law suit in the making. There’s definitely no lack of hungry attorneys around.

UPDATE: DO NOT RENT FROM THEM They are back at it again. This company is horrible. DO NOT RENT FROM THEM. Since I have been with 10 Federal they have raised the rent 6 times in 3 years. They raised the rent again in April of 2024 and they just sent another increase yesterday. Ive gone from $96 per unit per month from when I started to now they want $177 per unit. The kicker is that they have the same units I have (10x20) listed for $133 per month on 2 different websites. So rather than lowering the rent for customers who have paid their rent on time for 3 years you want to raise the rent but give new customers a lower rent. Then they also do some so called TECH UPGRADES that I would never use (Read below) but charge me $3.99 additional monthly fee for these so called BS upgrades. I didn't move before when they increased the rent because it was inconvenient but I'm out of here before the end of the month. Please read this BS, its a storage unit that you go to maybe 3 - 4 times a year, why would I need any of this Pursuant to the terms of your Rental Agreement, we are providing you with 30 days advance notice regarding some exciting technological upgrades at our facility that are designed to enhance your storage experience: Text-Based Gate Access: Forget about memorizing codes! Just follow the easy instructions on our new gate banners for hassle-free entry. Text-Activated Lock Release: We provide all our customers with high-quality locks at no cost. Our locks let you unlock with a simple text. This feature is perfect for those times when you might forget your keys or code. Tenant Portal: We have developed a full-cycle tenant portal designed for 24/7 access to a range of self-service options. You can now manage most of your account needs conveniently online at https://facility.10federalstorage.com/, without needing any additional apps. QR Code Technology: For instant access to information and services, scan the QR codes located around the property, including at your unit, available 24/7. To support these and other additional technological developments, a nominal monthly technology fee of $3.99 per unit will be introduced starting September 1st, 2024. Other than the changes outlined above, all other terms of the original Rental Agreement remain unchanged. Original Post Worst company to deal with. I have 2 units with 10 Federal Self Storage who took over from StorageBliss. When they took over they raised rent $20 per unit back in Sept 2021. They are trying to raise the rent again 4 months later another $20 per unit saying they have a raise in operational costs. This facility is unmanned so what operational costs are there. You pay someone to clean the place? We are in the middle of a pandemic, people are not working and they are trying to price gouge their existing customers. Stay far away form this place, at this rate your rent will be doubled in no time.

If I could give a -5 stars I would!! Horrible customer service, they LIE, they're rude (when you can get a human). This company just took over (without notice) the storage facility I've used for years. I've never had an issue, but now... HORRIBLE EXPERIENCE!!! They took over, did not contact us ahead of time and instructed the former owners to NOT contacts us!! I am currently in contact with local county officials as this company has forced it's way into our community, pushing the small business owners out. I do NOT recommend 10 Federal Storage!! I will also be reaching out to the BBB about this issue.

I have had three units in johnson city on Princeton road for almost three years when I went to get my furniture out of the largest unit my large sofa was damaged from water coming into the unit from the outside door . I had a king Mattress and box spring destroyed plus a queen box spring. I have pain my fees every month and the insurance but now I cannot get them to do anything. THE WORST COMPANY,I my opinion.

If I could give them 0 stars I would. My storage was broken into and it looked like they took their time going through my stuff. They stole 3 tvs and even brand new toilet tissue and paper towel worth over 200 dollars. They got the right one in me baby. Cos no matter how lil it cost. I worked hard for my stuff

DO NOT RENT FROM HERE!!! 1 month after you sign rate will go up at least 40 bucks! Then they will add fees that aren’t disclosed to your bill. Claiming they emailed you. Worst storage EVER!!! Worst experience ever!!! All they want you to do is sign up from a month or so and then move out or default so they can sell your stuff. Hateful people work here!!