Yvonne W.
Very helpful and professional will…
Very helpful and professional will recommend to family and friends..
Response from 10 FederalOct 14, 2021
Yvonne, Thank you for your 4-Star Review! -10 Federal Management

10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
10 Federal (10federalstorage.com) has 592 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Moving & Storage · Raleigh, North Carolina
Excellent

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Moving & Storage · Raleigh, North Carolina
New
Showing 75 reviews with 4 stars · Clear filters
Yvonne W.
Very helpful and professional will recommend to family and friends..
Response from 10 FederalOct 14, 2021
Yvonne, Thank you for your 4-Star Review! -10 Federal Management
Joyce C.
The storage unit and location is great. Wasn't the size I really needed, but will make do with it. Overall it's a good, clean, and well secured place to store your belongings. There is only one issue I had and that is there are no security light for after dark. So come with flashlights or before dark.
Response from 10 FederalOct 4, 2021
Joyce, Thank you for your 4-Star Review! We are looking into adding more lighting to the facility to better light up the property at night. Thank you for bringing this to our attention. -10 Federal Management
No S.
Reasonable rates
Response from 10 FederalOct 4, 2021
Robert, Thank you for your 4-star review. We look forward to your continued business. Thank you, -10 Federal Management-
Gilbert R.
Not everyone is computer literate.Applying unit on line is cumbersome.Lets have alternate route.
Response from 10 FederalSep 27, 2021
Hello Gilbert, Thank you for your 4-star review. We have 3 ways to rent a unit. You can rent online from home, on our in-office kiosk or via telephone with one of our customer support team members. We appreciate your business! Thank you, -10 Federal Management-
Mary B.
10 Federal has mastered the art of no-contact rentals. The process was seamless and pretty easy. They provide you with everything you need. I would have given them 5 stars but I discovered on the day I was to pay and start my service that my reservation had been cancelled right after Noon. Luckily I got off early to make the payment and gain access so my unit was still available when I called at 1:30. It was disappointing that my reservation was cancelled without first giving me a call. My confirmation email did not give me a deadline to make the payment, it just said it was due 9/24. They cancelled it on 9/24 at noon and I went to pay and gain access at 1:30 only to discover my account login was not active. The representative was able to remedy the situation very quickly and we continued the process without issue.
Response from 10 FederalSep 27, 2021
Hi Mary, Thank you for the 4-Star review! We apologize for any inconvenience. Our reservations last 10-days before expiring. We thank you for your review; we will use it to make improvements. - 10 Federal Mgmt.
Paul B.
Clean and easily accessible. They provide a lock so savings there as well as reasonable rental fee. No carts or dolly to help with the move so plan to make a bunch of trips, or rent one somewhere else. I signed up online and checked in without ever seeing an employee.
Response from 10 FederalSep 20, 2021
Paul, Thank you for you 4-star review! We look forward to your continued business. Thank you, -10 Federal Management-
Roger H.
Exit keypad is illegible. Combination to open existing lock on unit did not work but a call to the help line number (Sabastian?) quickly remedied the problem. No other issues renting the unit.
Response from 10 FederalSep 16, 2021
Roger, Thank you for your 4-star review! We will contact the maintenance tech right away regarding the keypad. We apologize for the lock combination not working but happy to hear that Sebastian was able to help you. We look forward to your continued business. Thank you, -10 Federal Management-
Imelda
Storage unit very clean and secure
Response from 10 FederalAug 23, 2021
Imelda, Thank you for your 4 Star Review! -Management