10 FederalReviews of 10federalstorage.com

Response from 10 FederalJun 3, 2020

Hi Karen we sincerely apologize for the confusion that occurred with your move in. This situation is unusual and we are grateful to you for giving us a chance to make it right. After reviewing the cameras at the gate, we found that it malfunctioned suddenly when a vehicle entered while it was closing. We are sorry for the inconvenience. A customer service representative will be in touch with you soon to check in with you and hopefully, we will be able to improve your overall first impression. Please accept our apologies and know that we are grateful that you chose 10 Federal Self Storage to fulfill your storage needs.

Response from 10 FederalJun 2, 2020

Thank you for the feedback. I am so sorry GPS took you to the wrong address, we are working with Google to improve the map to reflect the location exact location on S. 6th Street. Additionally, I would like to address the gate and controlled access problem. Our maintenance tech will be at the facility today to check the operation and ensure it is working correctly. Thank you for bring that to our attention.

Response from 10 FederalMay 19, 2020

Good afternoon. We are sorry to hear that you had that experience with us. As we strive for customer satisfaction, we'd welcome the change to speak with you again and answer any questions that you may have regarding availability or with your current storage unit. Please feel free to contact us during our business hours and we'll be happy to help!

Response from 10 FederalApr 21, 2020

Joe, We are sorry to hear that you were not pleased with the services you've received. After reviewing your account, it looks like the increase that you are speaking about is for an additional unit that you have rented. We watch pricing and the market very closely. Most often, we are below the market rate in the area. We do apologize for any issues in reserving your second unit. Please give us a call so that we can discuss it with you. Thank you, -10 Federal Management-

Response from 10 FederalMar 18, 2020

Hi customerDee, Thank you for your review. We are sorry to hear that you are not satisfied with our facility. We aren't able to research your account based on the information you've provided. However, we would like to hear of more. Please do not hesitate to reach out to us to discuss. -Management

Response from 10 FederalMar 2, 2020

Hi MKM, Thank you for your review. We sincerely apologize for your experience. Our mission is to provide a clean and safe facility for our customers to store their belongings. Along with that, we take pride in providing affordable and safe parking for our tenants who wish to store their vehicles with ease. It is disappointing to know that we were not able to do that for you. We attempted to find your account to gain a better understanding of what happened. However, we are not able to find you with the information provided. Please do not hesitate to reach out to us to discuss further as we would appreciate hearing from you in greater detail to make it right. Thank you for your valued business, we hope we get the chance to correct the issue. -Management

Response from 10 FederalMar 2, 2020

Hi Virginia, Thank you for your review. We are sorry to hear that you are not satisfied with our facility at 2542 S Alston. We checked your account in an attempt to better understand what happened, but we seem to be a bit confused as we don't see that a rate increase has ever been charged to your account. Your account is the same rate as it has been since you began renting with us in 2017. Additionally, we will only overlock a unit and charge a late fee + overlock fee when the account is more than a week past due, per the NC state law regulations. However, we will work with our tenants in providing the lock combination to have it removed as soon as we make contact with you and discuss the account balance. We do apologize again for any inconveniences you feel you've had during your time in renting with us. Please do not hesitate to reach out should you feel that there is an error of any kind on your account. -Management

Response from 10 FederalJan 2, 2020

Hi Kendall, We sincerely apologize for your experience. We strive to ensure our customer's happiness at all times. Our team works hard at making sure that everyone is satisfied with their services, so to hear that you were not pleased is disappointing. As technology can be so wonderful, sometimes it can malfunction and cause issues. When a gate malfunctions, we do our very best at making sure all customers are aware with emails and signage the moment it happens. We also take great measures in making sure our customers are still able to access their units and/or exit the facility when a gate is down. Please feel free to reach out to us at anytime to discuss your experience further as we want the chance to make it right. Thank you for your business. -Management