10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal reviews

Showing 75 reviews with 4 stars · Clear filters

Ray E.
Nov 29, 2021
The process was very easy
The process was very easy. Went to unit and everything was almost as stated. 4 stars vs 5 is 20% less than perfect. I paid for a 10x5 unit butt it measured 10x4. Thats 20% less than expected. Therefore 4 stars. I hope I don’t need the other one for by 10.
Response from 10 FederalNov 29, 2021
Hello Ray Emery, Thank you for your 4-Star review. We appreciate your feedback and understand your logic for the review rating. We will take it. :) Please know this is the first we're hearing of the unit being an incorrect size than we show in our system. We would like to discuss this further with you to make it right moving forward. In the meantime, we will adjust your account rate to match the lesser space. Our team will be in contact asap to discuss. Thank you in advance for your continued business! -10 Federal Storage Management
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Daniel S.
Nov 21, 2021
Good and clean
Good location. Very clean. Easy to get in and out of. Only problem was the website. I had to enter information in 3 times because it would reset going between documents singings. But overall would use again.
Response from 10 FederalNov 22, 2021
Hi Daniel, Thank you for taking the time to leave your feedback. I apologize for the issues you encountered during the reservation process, and thank you for your business. - 10 Federal Management
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Elissa T.
Nov 14, 2021
Had an issue and it was resolved in a…
Had an issue and it was resolved in a timely manner.
Response from 10 FederalNov 15, 2021
Thank you for your review! We're glad to hear that your issue was resolved quickly and we appreciate you taking the time to leave your feedback. - 10 Federal Management
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Sam
Nov 10, 2021
Parking Spot at 3822 S. Alston Ave, Durham, NC
This review is for a parking spot rental for a Travel Trailer. Renting process was very easy. You can do it all online but I called anyway and they were very helpful. The location that I chose was very clean with good security and close to my home. Only a few negatives... 1. At this location the entry keypad is very close to the street so when I pulled up to the keypad with the travel trailer, the back end was blocking the street. Next time I'll pull all the way up to the gate to clear the street. 2. The parking area is not paved like the rest of the facility. It's very coarse rocks which is not that great for RVs and travel trailers. In general the place is very good and I would recommend it to others.
Response from 10 FederalNov 10, 2021
Sam, Thank you for your review! We appreciate feedback from our customers. We look forward to your continued business. -10 Federal Management-
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Dolores W.
Nov 8, 2021
when I called to change my move in date…
When I called to change my move in date I waited for almost an hour then was disconnected. However, the next day I called and spoke with a representative who had outstanding customer service skills. When I went to the unit it was spotless and perfect for my storage needs. It is by far one of the best units I have rented and I will recommend 10 Federal storage to friends and family.
Response from 10 FederalNov 8, 2021
Hi Dolores, Thank you very much for your feedback! We appreciate hearing from our customers, and we are glad to know you've had mostly a great experience. We do apologize for the issues you may have encountered on your first call into the facility. We pride ourselves in holding an ongoing record of answering calls within one minute of someone being on hold. We can assure you this will be discussed internally to be sure we are maintaining our standards and ready to help customers as they need assistance. Please do not hesitate to reach out for anything you may need moving forward. -10 Federal Self Storage Management
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reginald B.
Oct 30, 2021
Keyboard to check in/out is difficult…
Keyboard to check in/out is difficult to use for us seniors.
Response from 10 FederalNov 1, 2021
Thank you for taking the time to share your feedback. We appreciate it. Please reach out if we can further assist you. - 10 Federal Storage Management
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Sabrina D.
Oct 24, 2021
Wasnt able to look at unit b4 i rented…
Wasnt able to look at unit b4 i rented it.
Response from 10 FederalNov 1, 2021
Thank you for your 4 star review! We appreciate you taking the time to let us know your feedback. - 10 Federal Storage Management
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Joanne R.
Oct 17, 2021
Machine problem
In middle of filling in information the machine Stopped working,I had to call 800 no
Response from 10 FederalOct 18, 2021
Hi Joanne, Thank you for sharing with us. We are sorry to hear about this. The error could be due to our most recent update. We are happy to know our Customer Care was able to assist you. Thank you for your continued business. - 10 Federal Mgmt
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