10 FederalReviews of 10federalstorage.com

Locked out of facility for over a month and locks cut off my unit and could not access my personal things all for lack of communication on their part. Lost my paperwork and had no idea who we were and was told our unit was not rented and not ours. Luckily I took pictures of all of it. Now I still cant access their payment page after numerous times of enter the information they gave me.

I was told there would be a roll up access door to my 10x30 unit. It was a tiny roll up door with simply a man door behind it. The moving company charged me double to load the unit and my favorite table that my grandpa built me had to be cut to fit through the door way. Absolute false advertisement. All the other smaller units around it had large garage type roll up doors. It took twice the amount of hours and labor charges.

I arrived at the wrong address. Then when I found the unit it was no bigger than a closet and someone else's stuff was in it. Then I was asked to fill out a form stating that I moved out so I wouldn't continue getting charged. I never moved in

We have a space for our RV at 10 Federal Storage in Trinity, NC #63. We have been able to use our entry code on the gate MAYBE twice since we rented the space. That was the original code, after not being able to get in one time they gave us a temporary code and said maintenance would come to fix the problem. WEEKS later we went to check on the RV and the temporary code would not work. Spend LOT OF TIME ON THE PHONE WAITING FOR SOMEONE TO ANSWER... Gave us another temp code which we use and got in the facility. Later we went to the facility and NEITHER CODE WORKED. Again WEEKS later we receive a text saying we have a new code. Went to facility to try it out..DID NOT WORK. WEEKS LATER we received a text saying it is fixed. IT WAS NOT. Again we sit on the phone waiting for someone to answer. This has happened many times. ALL WE GET WHEN WE CALL IS "WE CANNOT DO ANYTHING EXCEPT GIVE YOU A TEMP CODE AND WE WILL REPORT TO MAINTENANCE" We have asked to speak to someone else in management, to no avail (they cannot do that they said) It is a very nice facility but the problem with the gate is ridiculous. Our RV with truck is 60 feet long. When we go to take the RV back into the facility... our RV sticks out into the street by about 2 feet...the drive to the facility is in a curve with traffic traveling at 50+ MPH. SO IT IS DANGEROUS TO BE SITTING WITH THE END OF THE RV IN THE 2 LANE ROAD. The Customer Service is absolutely insane. The people on the phone cannot do anything to help except to give you a temp code (which you have no idea when it will expire) and put in a call to maintenance. Today we received a text saying Maintenance cannot find a problem with our code. Well, we had to use the temporary code to get in the last time and it worked...SO OBVIOUSLY WE KNOW HOW TO USE THE KEYPAD. We have asked to meet the maintenance people at the unit. Either we need another code that does work. Again, C/S people have told us they have these calls often. HATE TO MOVE FROM A NICE FACILITY BUT GUESS WE WILL HAVE TO START LOOKING IF THIS PROBLEM CANNOT BE FIXED. IF WE COME IN WITH THE RV AND GET HIT ...SOMEONE IS GOING TO GET HURT OR KILLED. I get out of the truck and motion my husband within a few inches of the gate and we are still in the road. We have suggested that the gate needs to be brought in about 5' to give large RVs that are going to their spot a way to get out of the road. William & Wanda Kearney

Renter beware! Look elsewhere for a safe and secure storage facility. We have rented for 3 months and have had multiple issues, access issues with the gate not working, theft, flooding, mice/rats, and reported people actually living in an adjacent unit. There is no on-sight staff to help, you must call a number to be routed to a person working from their home (typically unprofessional with lots of background noise). We have never talked to the same person more than once and have called at least 20 times in 3 months. Each time we call they say they will try and help with no follow-up. Needless to say, we have moved our items out to a place into another storage facility. I should have known that this was not going to be a good place when we were first placed into a unit that had some else items already in the unit. When I called to let them know the person on the phone acted as if that happens all of the time. I usually do not post negative reviews but I gave them the benefit of the doubt - don't make the same mistake. Update following the "management" response: #Unit 31A located at 3943 Platt Springs Rd. We have emailed and called several times regarding these issues without resolution. Your "industry standard" contract may legally omit you from doing what is right by compensating us for our losses but it does not limit our ability to inform others of your business practices. UPDATE #2: I appreciate your reaching out to me again through this review site. We emailed images on Sun, Nov 29, at 4:33 PM showing the water in the unit, damage to our personal belongings, and the rat/mice dropping. I even left the rat poison in the unit out of respect for the other tenants (which your maintenance person should have found upon their inspection). We have spoken to your customer service representatives more than 6 times. The last 4 times we spoke with someone (again a different person each time) they indicate that they have noted on our account that we would like to speak to an account representative and someone will be in contact with us. As of today, still no call, no reply from an account manager. Why would you post a reply on this site when you have our contact information? Why did you not call yourself? This is exactly what I am referring to as your companies business practices. The lack of personal attention to these issues by 10Federal is deplorable. You have my number, please don't post another reply - but call! I will update my review upon a suitable resolution and after speaking with an account representative or better yet, a manager or even the owner.

Paid for the storage arrived at the facility and without even opening the unit I realized it was too small and called and cancelled it . A rep said that I would be refunded my $76 it’s been 2 weeks they can’t figure out why I haven’t been refunded and they said they’re working on it and their is no one I can speak to for answers only that they working on my refund . 2weeks now !!!!!! I would never recommend this place .

Wife bought a unit 4 days before we needed gate code didnt work!!! I bought another on site gate code still didnt work!!! 0/10 would not recommend to my enemy!!!

I have had the most unpleasant and unprofessional experience ever with attempting to get my leases corrected to reflect accurate information. It has been 4 phone calls and it is still not 100% correct. Your customer service agent stated "that's just how it is." When asked to speak to a supervisor, I was told everyone was in a meeting and I could not leave a callback number. We have rented from you guys for years and will be looking for somewhere else to take our business. I will not recommend you all to anyone.