10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal reviews

Showing 164 reviews with 1 star · Clear filters

Tom H.
Apr 7, 2022
Typical storage unit BS..
Typical storage unit BS... make it EXTREMELY difficult to pay and then threaten and lock your stuff when you are hours late. This particular company does not allow payment via cash, check, mailed, etc. Only credit card autopay. But the facility is clean, dry, and well lit. i just hope the security is enough (seems like gate is left wide open... very often). Hopefully the cameras work.
Response from 10 FederalApr 7, 2022
Tom, Thank you for your feedback. We will look into any issues that might be happening with the gate. Please reach out to our customer support team to discuss any issues that you may be experiencing with your account, and they will be happy to assist you. Thank you, 10 Federal Management
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Jennifer
Apr 5, 2022
Horrible system for managing autopay
Horrible system for managing autopay! We will be moving out of the facility ASAP!
Response from 10 FederalApr 6, 2022
Hi Jennifer, Thank you for sharing with us. We are disappointed to read this review, which does not reflect our high standards. We want to restore your confidence in our service by resolving this matter. We have fixed the one-time autopay issue. We will be glad to speak with you directly. Please contact our Customer Care team. We look forward to hearing from you. Thank you for your continued business. - 10 Federal Management
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Maria L.
Apr 5, 2022
BEWARE!!!
BEWARE!!!! This storage unit company will charge you for the damage done to your storage unit when CRIMINALS break into it and steal everything you own. They have no office, no one to complain to, unless you wait 45 minutes on the phone and even then, they’re absolutely indifferent to their own lack of security or the consequences it has on their customers. How low can you be?! Charging a person $762 for damage when they lost everything in the unit! Especially when 14 other units were broken into! I can’t wait to see their reviews of your greedy crap company!
Response from 10 FederalApr 20, 2022
Maria, We are sorry to hear about your experience with our company. We were not able to identify your account in our system. Please contact our Customer Care team as soon as possible so that we may be able to help in this situation. Thank you for your feedback. -Management
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Snezana C.
Mar 20, 2022
My code didn't work
My code didn't work. Was stuck with my moving truck and helpers. No call back. Had to pay moving truck for another day, because customer service wasn't available till the next day. Also had to pay for storage one additional day because I couldn't access it the day I moved.
Response from 10 FederalMar 22, 2022
Snezana, We are sorry to hear about your move in experience at our facility. We will be looking into this as well as reaching out to you to make things right. Thank you for your business! -Management
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RD
Mar 15, 2022
Impossible to get Military Discount
Rented this unit because they advertise a military discount, but when you complete the process it doesn't give you the discount.
Response from 10 FederalMar 15, 2022
CJ, Thank you for taking the time to leave feedback. Renting through our website as well as the onsite kiosk has an option to identify your military status when creating an account. We will be reaching out asap to get this corrected for you. Please do not hesitate to reach out with any future concerns, and thank you for your business! -Management
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Michael R.
Mar 14, 2022
I reserved my unit remotely…
I reserved my unit remotely anticipating putting item in the unit when I came into town on the weekend. When I arrived at the site, there were three other customers waiting. The keypad wasn’t working and the kiosk was unresponsive. On of the waiters said he had been trying to get in for three days. This is an unacceptable service level. I have cancelled my rental and won’t be back.
Response from 10 FederalMar 15, 2022
Michael, we are sorry to hear about your experience. There was an outage in the area and that is what prevented the gate and the kiosk from operating as designed. If you would like to contact our customer support team, we'd like to speak to you about how we can make this right for you. Thank you, -10 Federal Management-
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Carol L.
Mar 2, 2022
Got a 30 day notice to get RV out since…
Got a 30 day notice to get RV out since they decided to build storage units on RV sites. Now several renters are scrambling because of the short notice. Bad business practice. I forget to mention how our RV's paint was ruined when 10Federal decided to paint the storage units and put plastic over the RV with painter's tape, which didn't fully come off and when it did, left glue marks and striped the decals. We were never notified that they were going to do this - just came by and saw the RV covered - no explanation.
Response from 10 FederalMar 2, 2022
Hello Carol, Thank you for your review. We are aware and apologize for the inconvenience this may cause, but we are required by your lease agreement to give a 30 day notice. We are still available for your storage needs if that need arises. Thank you for your business. Management
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Mary Y.
Feb 25, 2022
Reserved a 10 x 10 unit
Reserved a 10 x 10 unit. Went to fill said unit and found someone else's stuff in the unit. They gave me a 5 x 10 that won't hold everything I need to store. The code to open the gate didn't work properly so I was stuck in the lot in a moving truck for over an hour. Yeah, not happy and not happening.
Response from 10 FederalFeb 28, 2022
Hi Mary, Thank you for taking the time to leave your feedback. I apologize for the inconvenience in finding the unit you'd rented full of someone else's belongings. In reviewing the account and the notes our agent left, I see they were able to assist you with your move out and a refund. If you are still in need of storage, our sister property at 1804 E Park Ave has lots of units available at competitive rates, in a wide mix of unit sizes, and they're currently offering a promotion of your first full month of rent free! Please reach out to our customer support division with further questions. - 10 Federal Management
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