A. R.
The product was a bit misleading for…
The product was a bit misleading for me. I was under the assumption that I would receive three pair of lashes from the ads and website. I received one. I purchased the mister - was not aware I needed to purchase the mineral oil for it (thought it would come with some for the first order of the mister). The glue made the lashes and natural lashes very rough. I didn’t even bother to try to apply lashes to my other eye.The remover did not help with removing my lashes and I lost some of my natural lashes removing the lashes, even when using the remover as instructed.
Response from 10-Day LashesJun 23, 2020
Hey Ms Razier! 💕 I’m so sorry you had such a challenging experience with your lashes. We know the idea of a one-on-one tutorial seems a little awkward, but we offer this in addition to youtube tutorials to avoid any bumps in the road like this and we’d be happy to schedule one should you try the product again. We’re sorry you experienced such a reaction to the removal gel. As part of the one-on-one assistance, we emphasize putting it directly on the lashes rather than the lid so it can take effect on our lash glue which contains FDA approved ingredients you’ll find in any other semi-permanent lash application glue. I see we already have you on the waitlist for our hypo-allergenic glue when it is released. We’re happy to send that to you free of charge so you can give our product a second chance. We’d love to change your mind about us and get you feeling as gorgeous and glamorous as you already are! 💕