101domainReviews of 101domain.com

Response from 101domainAug 11, 2021

Hi Wolfgang, Thank you for your patience in this matter. Our primary method of resetting two factor authentication is verifying the answer to your security questions over the phone. If you opt not to do this, we do request further information to verify you. Account security is our primary concern. However, someone from our support team dropped the ball in not responding to your email and we have addressed this with that team member directly. We see our team has since corrected the issue and you have access to your account. We apologize this was your first experience with us but your feedback helps us improve and we hope that you will see that moving forward. Best regards, 101domain

Response from 101domainApr 7, 2021

Hi Anonymous, We only ask for additional documents for verification if there are inconsistencies within an order. This is essential for preventing fraud and keeping all of our customers safe. We understand this is an inconvenience but it is necessary for the greater good. If you do not provide verification, we will cancel and refund your order in full so that you do not lose any money. If you provide verification, we will continue to register your domain. It is common in any industry to pay for a service/product before you receive it. For example, you wouldn't receive a taco, before you paid for it, right? Your order will remain in the processing status until you provide verification documents or let us know to cancel and refund your order. Please let us know in the support ticket in your account what you would like to do. Best regards, 101domain

Response from 101domainFeb 20, 2021

Hi Sara, We are sorry to hear you feel this way about your experience. We do care and would like to get to the bottom of this. Please send us more information such as a domain name in your account or send an email to [email protected] and we will see what we can do to make things right for you. Best regards, 101domain

Response from 101domainDec 18, 2020

Hi Nycziecskoi, We sincerely apologize for getting your hopes up. Unfortunately, we will have to cancel and refund your order because it turns out the domain name is already registered to another party. We want to assure you that our service is not a scam and you will recieve a full refund. Not all registries operate the same and because of this, we are sometimes unable to connect to a registry properly. This can lead to incorrect search results, as you have experienced with your recent purchase. We understand your frustration in this matter, but we can assure you it does not happen often. We want to thank you for considering 101domain, and would love the opportunity to make it up to you moving forward. Best regards, 101domain

Response from 101domainNov 30, 2020

Hi Saddiq, Our U.S. office was closed for a long Thanksgiving weekend. During the holiday break, you spoke with a member of our Irish office. Our Google Workspace (formerly G Suite) team is based in the U.S., which is why there was a delay with your support ticket. Your account was suspended because you did not pay. As our team has since notified you, we have received your payment and reactivated your account. For this reason, we recommend turning on auto-renew so you never have to experience downtime again. We understand that Google Workspace is an essential service for your business and we thank you for your understanding. Best regards, 101domain

Response from 101domainSep 29, 2020

Hi Wd, we are sorry to hear this is how you feel about your experience with us. Although you are correct in that we are not fully staffed during the weekends, we still hear from customers that we are able to provide exceptional support. If this is not the case with you, we would like to look into the issue. Please provide a domain name in your account so we can see what we can do to turn your experience around. Best, 101domain

Response from 101domainAug 27, 2020

Hi Lea Contact, We cannot locate your account based on the information provided. If you are willing to provide the domain name in question we would like to look into your issue and see if we can make things right. Domain lookups at the Registry are not always perfect and can produce a false availability. In rare instances this happens, we provide a 100% refund. I can tell you that we do not offer free domain names on our website. Anyway, we are sorry to hear that you had a negative experience and would be happy if we could make it up to you. Looking forward to your response. Best regards, 101domain