zymox.comReviews of zymox.com

The odd Cage Diaper order that went wrong; we received 11⅜x17¼” when we ordered our usual 10x12". First I made sure I didn't push the wrong item button when ordering; we ordered our usual backed up by screenshot, email, and paper shipping invoice. Sent email but reply only asked if I wanted a product exchange, nothing like an apology, and would have to return the wrong items first. No idea how that would work so sent the question via email reply. When no answer I called which felt a bit odd because we had been told we couldn't order by phone anymore but no other way to discuss the issue in real time. Short-ish version of two phone conversations: Customer Service spoke to shipping, a return was apparently going to be too complicated. Eventually offered to send what we ordered and keep the wrong ones but declined that notion as we had used a few of the wrong-sized pads; while not optimal they were useful and we could always cut them down, just asked please make sure it doesn't happen again. (We'll see...) In the end Customer Service processed a small refund for our trouble....good save by Sam.

I think this is probably a great shampoo for its antimicrobial properties. I chose it hoping the enzyme-cleansing properties would be gentler on my dog’s skin than soap. I think it is, and she’s so soft, now. Unfortunately, we are a synthetic-fragrance-free household (all but the Zymox) and it absolutely reeks as it dries. True, it only really reeks like baby powder, but I don’t want the smell of my dog dominating my house. Hahaha! I rinsed my dog really thoroughly and found the smell only sticks noticeably for a day or two. Whew! I’d sure love a fragrance-free version!

Delivery was late and then given to USPS that put it in a mailbox in 120°