Zuri FurnitureReviews of zurifurniture.com

Beautiful contemporary design, and very high quality furniture. The customer support is very good and responsive. I have bought from Zuri furniture multiple times and am very satisfied. I will be a customer again when I need furniture in the future. I HIGHLY recommend

Excellent service and product

Absolutely the worst experience I’ve ever had with a furniture company. We placed our order for the Mirage Sectional with Zuri Furniture back in early May. During the order process, we made it very clear that we could not accept delivery until late June, which was acknowledged and agreed to by their sales rep, Sierra Preston. After that, everything fell apart. Even after placing the order, I had to constantly chase them down just to get the most basic updates. The order was supposed to be processed on June 6th, but when I hadn’t heard anything, I reached out myself on June 10th to ask them to process the order. They finally responded and processed it on June 12th. After that, there was still no communication — no tracking information, no updates — so once again, I had to reach out on June 18th. When my email to Sierra went unanswered, I called the company on June 19th. Only then was I informed that the couch had failed the inspection required before shipment and that they had no idea when they would have the sectional in stock. Meanwhile, their website continues to advertise the Mirage Sectional as being “in stock,” which is incredibly misleading given that I’ve been told they have no estimate whatsoever for availability. My multiple requests to speak with a supervisor have been completely ignored. Every time I reach out, I get vague, conflicting information, and I’ve had to initiate every single communication just to get the bare minimum of updates. What started as an exciting purchase has turned into a nightmare. Zuri Furniture has shown a complete lack of transparency, accountability, and customer service. I expected so much better for a company that sells high-end furniture at premium prices. I will never do business with Zuri again, and I strongly caution anyone considering them to think twice before trusting this company with your time, money, and home.

Terrible customer service. When there is a problem they avoid speaking, emailing or responding in any manner. Would never do business with this company again.

This organization is a joke and I highly suggest staying as far away from them as possible. I will never do business with these people again, nor will any family and friends.

Zuri Furniture might not be an honest supplier. They advertise furniture (Knox) on their website that they can't deliver. I have wasted my time to measure and incorporate their modular sofa into my room design and when I was ready to order and contacted them by email, I received feedback that this item is temporary discontinued and they don't know if or when it will come back. I asked why they advertise it then as if it IS on stock. Then they made it sound as if they will take that item off their website. Months later, they still advertise it on their website. Who wants to have business with them if they need to lie about something like this?

I bought my first 6 chairs two years ago. I liked them a lot, very stylish, comfortable, looks great. It's very easy to put it together. So, I decided to update one of them after. The only thing I don't like the seats are getting deformed by the time.

Long time Zuri customer Fast delivery Easy setup Great quality Beautiful modern look