Zuri FurnitureReviews of zurifurniture.com

I am an owner/operator service technician doing leather repair. I was contacted by a customer of Zuri Furniture. The customer’s shipment - a leather sectional - had been damaged during delivery. The customer put me in contact with Zuri to arrange for payment before work was started. Their customer service person gave me the go ahead to perform the repairs and send the bill to Zuri. I performed the repair and sent the invoice on July 6. Being a small business I require payment upon completion of work, as clearly stated on my quotes and invoices. I inquired weekly by email concerning payment to their customer service, and have received no response for 2 months. I hope this company is better to their customers than they are to their vendors. I DO NOT RECOMMEND Zuri Furniture.

I've been trying to either return or receive a credit for an office chair I purchased that doesn't work for me and it's taking far too long - almost a month - to resolve this and it still isn't resolved. I'm super disappointed in their customer service. I wished I'd read Trustpilot before I bought the chair. If I had, I wouldn't have bought it. UPDATE: Before purchasing the office chair (Gates Executive Leather Chair) I spoke to a salesperson over the phone and asked if they would allow me to return it-assembled- if it didn’t work out. They said yes, I could. (Amazon had done this in the past and of course it’s so convenient for the customer to just roll the thing to someone who loads it onto a truck and you don’t have to take the chair apart!) So, I made sure before I bought it that I could do this and they assured me I could. Well, the chair didn’t work out for me, particularly because when I reclined, I was nearly horizontal and it strained my neck and I couldn’t get comfortable. So I asked to return it-assembled-and they wouldn’t allow it. It cost $200 to send it to them unassembled in a box. And, I wasn’t about to do that. They gave me a $75.00 return on a $647.00 chair. Yeah, I know, but it’s over and I wasn’t in the mood to fight for more. I gave the chair to someone who is just starting their own business and needed it and am more than good with that. It was an expensive lesson to learn, but I won’t repeat it. Next time I’m going with a La-Z-Boy Delano. At least I know what I’m getting.

Zuri staff are polite and kind, but the company is totally unresponsive. I ordered a dining table and chairs in mid-August and realized when I called about delivery that the items (as a set) would not be available until mid to late October. Of course, this was an unacceptable timeline because I needed a place for my family to eat. I asked for a refund because I went and purchased a set that could be delivered the next day. I spoke to Holly who said she was processing my refund, but this did not occur. Holly or the other staff have not returned any calls or emails; even though Holly said she would process. I WOULD NOT PURCHASE ANYTHING FROM THEM. Their follow-up and follow-thru is horrific. I have filed a BBB complaint to assist resolve this issue and to document my experience. I provided the company notice and time to respond and they simply have not.

I purchased an executive office chair. It worked great at first, but it unexpectedly broke at the base. I went crashing to the floor. I wrote the company to ask about replacement parts and never received a response from customer service. Now I am stuck with the top of a massive chair, the time and money for physical therapy, and the cost of a new chair. I have serious safety concerns with Zuri's product quality.

I rarely write bad reviews. What makes this so frustrating is that we’ve bought a ton of furniture from Zuri over the years and always loved their stuff. Unfortunately, our recent order of the Vortice Sideboard (#329359) was a total disaster. It arrived damaged, and the more I unpacked and put it together, the worse it got. There were scuffed and chipped panels, messed-up paint right on the front, a ruined back panel, and to top it off, every single adjustable shelf was missing. I took photos of everything and reached out right away. At first, customer service offered a small credit or a single replacement panel. But as I kept working on it, I realized the damage was way more widespread. I sent over a master list of all the issues along with updated photos. Then… sparse if any communication. Honestly, the ghosting is the worst part. Things get damaged in transit—it happens. But a good company steps up when things go wrong. As a loyal, repeat customer who has spent a lot of money with Zuri, I expected basic communication and a genuine effort to make it right. Instead, I’m stuck with an expensive, battered sideboard with no shelves and zero help. I’ve been patient and polite throughout this whole process, but being ignored is completely unacceptable. It really changes how I view a company I used to recommend to everyone. I hope Zuri steps up and fixes this. If they do, I’ll happily update this review to reflect how it was handled.

I would give zero stars if available. The company lied to us. Ordered bedroom furniture from different sets and the told us color of leathers would match. They did not! Even the delivery company told us it was wrong . They refused to give us money back unless we paid for the return of items even though it was totally their fault. Don’t use Zuri Furniture . They are liars and cheats!

I’ve been using Zuri for over 20 years and always have had a great experience until now. This has been the worst retail experience I have ever had. Paid for furniture in May including white glove delivery that has not arrived as originally expected in late June. Had to cancel delivery of cocktail table and end table as it was never loaded on truck with coach that was ordered. Couch was delivered with wrong chaise and correct chaise was not delivered so asked for coach to be picked up which still has not happened. Almost 4 weeks of no response. Total lack of respect as a customer. Impossible to get answers and the lack of communication is unacceptable. CAUTION TO ANYONE CONSIDERING PURCHASING FROM ZURI.

Bought a sofa for over 3k. One of the seats on the couch is broken and will not stay upright, it’s unusable. After waiting 10 days for them to schedule service to repair it I was told today that they don’t perform and repairs in my area so it’s up to me to figure out how to find someone, schedule it and pay for it myself. Let me tell you something, stay as far away from this company as possible. The furniture is junk, the customer service is non existent and I just spent 3k on a couch I can’t even use and was told to figure out how to fix it myself. If there was a way to give less than 1 star I would. This couch will be on my front lawn for the garbage men next week. To the people at Zuri who think this is in any way acceptable, get a clue, I’ll be leaving reviews like this every place on the internet I can find. Save yourself some money and aggravation and don’t buy a thing from these swindlers