Zuri FurnitureReviews of zurifurniture.com

DISGUSTING COMPANY! I purchased two side tables in October 2022 for $633. They looked good but one of the tables collapsed without warning after just 1 week of minimal use. Fortunately, my 10-month-old grandson was not near the table at the time otherwise, this could have been a disaster, the table top weighs 23 lbs! I reported the incident to Zuri who sounded concerned initially and said they would replace both tables and consider compensating us for a damaged, brand-new table glass lamp. They informed us it was a "bad batch" and there were other cases had been reported. We provided Zuri with a copy of our purchase invoice for the lamp which was only one week old. After several attempts to resolve the matter, Zuri offered just $50 for the damaged brand-new lamp as they said they did not know what condition it was in (BRAND NEW). NEXT and much more disturbing, they have decided to only replace the collapsed table top and not the other table. Their proposal is that we wait for it to collapse and then CLAIM ON OUR HOME INSURANCE!!!! - Unless I am much mistaken, this would be perpetrating FRAUD on our insurance company and not something I would even consider! I have now asked them to collect and refund BOTH tables and pay us acceptable compensation for the broken table lamp. With an infant in the vicinity, it would be reckless to keep these tables, especially as one from the same batch has already collapsed and Zuri are aware of others. I am awaiting the response from ZURI and will post an update when received.

My fiance and I purchased two white barstools. They both arrived damaged - one of which had paint chipping and weeks later the little chips are still ALL OVER our apartment from when we opened up the packaging. Zuri was completely unhelpful after going back and forth (and delayed in their response), offering nothing but a $50 credit and a replacement for a single damaged piece that they refuse to expedite. If they were a quality company, they are NO LONGER a quality company.

Horrific Experience The service here was absolutely horrific. We ordered 3 pieces of furniture for $5,000.00 as well as their so called "white Glove installation service" for another $300.00, a Ford Desk which came damaged and sketchy design, Madison wall bookshelf which came damaged and unrepairable, file cabinet which also came damaged and unrepairable. When their "white glove" installers came to assemble and install the furniture they also stated the furniture is not well designed or sturdy. They stated the Madison shelf would bow after time and poor design. 3 weeks have passed and after many phone calls and emails, still no word from Zuri on when the new furniture will be shipped, let alone delivered. But they certainly kept the money I paid for this junk. They stated they would take their own damaged furniture back for a refund, but will be charging a $800 re stocking / shipping fee??? To take back their own damaged furniture and no word yet on when new furniture will even be shipped!! Don't walk away from the company. RUN!!! Absolutely Horrific Experience.

I had two negative experiences with Zuri within the last year. The first was a customer support experience. My Zuri Pierce desk was damaged during a move. Zuri support stated that I could purchase replacement parts so that I could fix the desk. After weeks of back and forth providing photos, part numbers, and other data - Zuri said they could no longer provide those parts. The desk itself looked great, but it is made of cheap MDF material with a wood veneer over it. My last experience was with an Artemis fabric storage bed. Within 30 days of buying the Artemis, I let Zuri know that the bed was not properly supporting the mattress. At 30 years old, I was experiencing daily back pain after buying this bed. I had never had back pain before. They sent out a technician who used electrical tape to attach 5 metal shims to the central post. The bed felt better, but I would still get occasional back pain. Months later, I bought a new, high-end mattress. I thought that my old mattress was damaged by the bed which was why it continued to sag in the middle. Within two weeks of getting the new mattress, it was sagging in the middle. I opened up a case with Zuri and they dismissed any responsibility to repair, replace, or return the bed as I had purchased it 1 year and 1 month before - exactly 1 month past their limited warranty. Given the price of the bed, the history of the situation, and the mounting evidence of a structural defect, I am shocked that they wouldn't help me resolve the product. Buyer beware with Zuri - they sell overpriced low quality furniture. I'm sticking with local stores that make quality pieces from now on. EDIT: I left a simple, 1 star review on Zuri's product page for the Artemis Fabric storage bed. Zuri removed it. You cannot trust this company. Here is the review I left - make your own decision if it should have been removed: "Purchased this bed over a year ago. The center support rails running across the width of the bed do not have a support post underneath them. These support rails flex under weight which causes a dip in the middle of the bed. This caused damage to two mattresses from sagging in the center before we realized the problem. The bed itself looks great, but it does not support the mattress properly."

I bought a buffet table in late July and they delivered it damaged. We requested twice a replacement and they delivered it twice damaged the furniture again. Now they just want to give a $160 credit for a table taht costed us almost $2K. What a shame!! I though they were a high quality shop...

Modern designs for furniture at competitive prices, bought a leather sectional, delivered in time and works as promised. Its all Chinese products which you can buy from any vendor, with cheap framing but the leather is ok. I had white glove delivery and they broke a leg, they promptly sent a tech to repair for free. So always ask for white glove, it saves lotta hassles. The show room experience leaves a lot to be desired. Inattentive unmotivated staff makes the visit worthless hope the owners are reading, great discounts on sale items.

I bought a set of 4 dining chairs from Zuri Furniture 3 years ago. I paid over $300 per chair on sale. They were advertised as high quality with chrome legs. A leg on one chair broke off a few months ago. When I inspected the area it broke from it was jagged with lots of bubbles of melted metal and discoloration, which indicated faulty welding. Zuri refused to replace the chair or even substitute it with a stool or ottoman of equal value, or any value! Their only solution was to insist I buy a set of chairs at a higher price, so they can profit further on selling defective and inferior quality furniture. The BBB has given this company a D rating. Wish I checked that first. Don't waste your money on this furniture. It is made in China garbage. It is not as advertised for quality. Customer service is awful.

Worst company ever! Ordered a white sectional and it was delivered to me looking like it was patched together with different materials. Some parts were whiter than others and some parts were smoother than others. It also had rust marks all over the metal parts. They offered to exchange it but I didn’t trust the quality would be any better since this one was so horrendous. I wanted a return. They agreed it was defective but I still had to pay over $800 to return it. Please stay from this company.