Makayla M.
Got Scammed on this app..
Got Scammed on this app... never trusting this app again...

We believe finding your new apartment is more than just a move. It’s something bigger. A step forward. A new beginning. A fresh start. Whether you’re moving across the country or across the street, you deserve to love where you land.But today’s rental experience is broken. It’s outdated, exhausting, and slow. We spend hours of our lives searching just to settle for places that don’t feel like home. The nightmare ends now.Zumper is on a mission to change the way you rent, forever. To make it easier, faster, and more human. By making this vision a reality, we’re creating opportunity for everyone to live better—from one fresh start to the next.
Zumper (zumper.com) has 53 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Makayla M.
Got Scammed on this app... never trusting this app again...
EMS
This company is just cheap. They want me to send them pictures of my photo ID (driver's license) through email. Respectable companies use third party products/apps that verify these without email in a secure way. Just pay the money and keep your users secure. Here is what they sent me when I complained about their unsafe practice: "We understand you're wary about getting your information compromised. We respect your decision and we'll be waiting once you decide to proceed with having your account reviewed. All the best, Devine Client Support Advocate" This is not how you "advocate" for clients.
Rainie
I have been looking for a rental for a while now. Just recently started looking at Zumper. The emails they send saying that they have properties for me to view that fit what I am looking for show lower prices than what they are actually renting for. Example: ABC house in their advertisement says $1,350 per month so I click on the View tab to see the photos and when I get to the end of the photos it will say $1,875, which is above my budget. It is an absolute waste of time to do this to people. I tried finding somewhere to complain, but could not so I found myself here. It is too stressful and time consuming looking for a place to rent to be ran around like this. They need to fix it but they have lost me as a possible renter.
Response from ZumperAug 26, 2022
Hi Rainie, We’re so sorry to hear you were disappointed with your recent experience. Please email [email protected] with your contact information so we can look into this further. We’re here to help however we can. Best, Zumper
Marie P.
My family & I have been looking for a home to rent in Las Vegas nevada for a couple months rent has gone up I've received many houses from zumper some way out of my price range & the ones that we can afford are not legit heres one of them 3215 w Logan ave 89032 for $1300 it's apparently off the market & there's many others why do people want to scam others it's sad maybe zumper should make sure these properties are 100% legit before posting them
Response from ZumperAug 26, 2022
Hi Marie, We’re so sorry to hear you were disappointed with your recent experience. Please email [email protected] with your contact information so we can look into this further. We’re here to help however we can. Best, Zumper
Sarge S.
Want copy of my DL and a picture of me to post an ad? Not on your best day. To dangerous. In this day amd age I would be a fool to give a company I do not know acess to that info.
Response from ZumperAug 26, 2022
Hello Sarge, While we understand your hesitation, we must have measures is in place to protect our renters from any potential scam. We work hard to ensure that Zumper is a safe rental marketplace for both our landlords and renters. Best of luck in your rental journey, Zumper
Bradley E.
Lots of spam. Doesn't sync with webpage and app. Didn't distinguish between a room for rent and a unit for rent. Would not recommend
Response from ZumperApr 7, 2022
Hi Bradley, We’re very sorry to hear about your experience. This doesn’t sound like the level of service we aim to deliver, and we’re looking into the issue further in order to prevent it from happening again. In the meantime, please reach out to [email protected]. So we can find a solution that meets your expectations. Best, Zumper Support Team
Tee M.
I like how Zumpers portal is set up. I was looking for vacation rentals. Did not have an issue with filtering or finding places to pretty much anywhere in the country. When I narrow down my choice, I will be looking at Zumper.
Response from ZumperFeb 18, 2022
Dear Tee, Zumper is very happy to hear you had a great experience on Zumper platform. Thank you so much for taking the time to provide your feedback. You know, these kinds of comments really help prospective members/customers to feel more confident in choosing us. Thank you in advance for your review and for being a preferred Zumper customer. Best, Zumper
Pi Development C.
I signed up with Zumper as a property manager to explore the platform versus the software I am currently using. I realized pretty quickly it was not a good fit for me and never actually implemented switching to Zumper. For the last 6 months I have been getting random charges monthly withdrawn out of my business bank account by Zumpers merchant processor. The fees are increasing every month. They started at $15 and have now escalated to $163.95 for the month of August. To repeat, I have am not using Zumper and never actually implemented using it. Zumper customer support responds on a 2-3 week delay with boiler plate responses. They have acknowledged my issue and that I am not alone in experiencing this however it hasn't stopped and no resolution from them has occurred. They provided a google form for a refund which I completed but it says they can only pay it if I sign up for their new merchant processor...Yikes! I even deleted my Zumper account months ago (trying to stop the issue) and still was being charged. Each reply takes 2-3 weeks meanwhile I keep getting charged. Not even sure what recourse I can take at this point. It's really bad. I never write negative reviews or complain about companies but this is fraudulent activity.