zTripReviews of ztrip.com

I asked a driver how much a trip from Penn Station to Parkville would cost and was told “around $30.” That driver left so I got in the next car, number 877. I reviewed the price schedule inside the car and figured the cost to be less than $30. I looked at the meter and noticed the driver had switched to “off duty” mode. When I arrived to my destination, the driver told me the fare was $50! I told him that was incorrect and referenced the fee schedule posted. He argued with me, then said “ok $40.” I firmly believe he turned off his meter so that he could take advantage of me, a senior citizen. I called customer service to register a complaint and told them that even on their website the fare estimate is $27, but the customer representative said it would be $41. I don’t know where they’re getting these figures but it’s not what is advertised. Don’t trust this company.

If I could give 0 stars I would👎couldn't even get a f**king ride to work! I booked 2 rides that never came. This company has been so unreliable from my experience...disappointing..and all they ever say is we're trying to find a driver..

Didn't show up at 6:30, stressful start to day, Never again.

What about sending a driver when booked ahead of time, and then putting up with a rude dispatcher that seem to be proud of his low professionalism. I will not use your service again. I get a reply six months later? what a joke. You know who the rude dispatcher was, as the date in on the reply, and I can tell you the time as well it was around 1:00 PM that day, and I will not need your service in the future.

I attempted to use Z Trip to arrange a ride in Albuquerque, NM from an airport hotel to the Sunport terminal for a redeye flight to Dallas. The reservation process was fast and simple. The problem comes in when NOBODY accepted the fare, even with an advance tip greater than the fare! Z Trip doesn't actually ensure that a reservation results in a ride, so it's an expensive gamble (your advance tip is non-refundable!) when your pricey plane tickets are in peril, and you're stuck at the last second trying to get a ride to the airport at 4am. NEVER depend on Z Trip; they'll let you down. Just get a cab!