zTripReviews of ztrip.com

I booked my ride more than an hour before my pick up time. The driver who picked up the booking number 53033723 called me around 1:16 O´clock pm, 14 minutes before 1:30 pm. today. I checked the details and it showed that his car number is h01118, and his phone number is (832) 499-0561. He has a Nigerian accent. The driver did not show up because he asked me where are you going ? to make sure if the ride is a long distance with more money. I d not tell him and informed him that I will be waiting outside. The driver of the Number h01118 z trip vehicle did not show up and he block my number to not answer my calls. On the booking link it said the ride is completed based on the driver´s submission in z trip I believe. The link is asking me to rate the trip and driver, but there is no option to state that the driver did not show up. Z trip caused me a loss of an irreplaceable work of whole week I can not describe my frustration, disappointment and fierce dislikeness to a business without values like this. The driver has to be asked to go and work somewhere else away from an honest and reliable business provide rides to persons who are about to go and conduct business or go to have very important and urgent needs.

I am writing to express my disappointment and frustration with the services provided by Z Trip. Their Google page advertises 'reliable taxi services,' 'available 24/7,' and 'airport transportation.' However, my recent experience was contrary to these claims. I booked a ride for an early morning flight with sufficient notice, but no driver arrived or contacted me within the specified timeframe. Fortunately, I received assistance from a good Samaritan, but this experience highlights the need for Z Trip to improve their reliability and communication. Upon reviewing Google reviews, I noticed similar complaints from other customers. I attempted to address my concerns with a supervisor, Tony, but he showed a lack of concern and provided an unsatisfactory explanation. To resolve this issue, I recommend the following: A. Improve honesty and transparency regarding service availability and reliability. B. Remove false advertisements from their Google page, including the claims of 'reliable' and '24/7' services. C. Take disciplinary action against Supervisor Tony for his inadequate response and lack of concern. Furthermore, I suggest warning service members about Z Trip's unreliability and considering revoking their base access and recommendations. This may prompt the company to take necessary steps to improve their services.

First ride was awesome but today was a total different experience where they didn’t want to even service my trip and the dispatcher got arugementive. Shouldn’t even be part of wego Acess!!! The dispatcher that called me even said they wasn’t gonna to service my trip at all since they became argumentive. I called wego and got an uber instead because this company Ztrip is very rude and disrespectful to its customers! I didn’t have a choice for this service either since it’s booked through public transportation.

Ordered a wheelchair cab ride for my brother in Colorado Springs on Christmas Day. Made reservation several weeks in advance and called each week to confirm. Ride was scheduled for 10 am. Z-trip automatic service called and confirmed ride at 9 am on the day of the ride. At 10:05, I called to see if cab was running behind and was informed they were still looking for a driver. Was told they would call when they found a driver. The automatic system then called me every 20 minutes saying they were looking for a driver... finally gave up at noon. This is the second time he's been left stranded by Z-trip. Unfortunately, there are limited options in the city on holidays so it's a roll of the dice.

Charged double the quoted fair ($80 instead of $40) when I ordered the cab. Lied about traffic.

The driver wasn't nice, a grumpy lady not very friendly., # 826 vehicle.

I am blind in one eye and going blind in the other. I HAVE to go to the retina specialist and occasionally get shots in my eye so that I don't go blind in BOTH eyes. My insurance company booked me a ride with Z-TRIP. I had no choice about it. If I had known it was going to be with this company, I would have objected because they left me at my doctors office until 7:30 at night the last time, after I got out of my appointment at 3:30. Yesterday morning, I called to verify that the ride would be here. The insurance company verified it with them. The guy was supposed to be here at 1:30. I waited outside, starting at 1:20, and I had my cell phone with me. They never showed up and did not call. When I called the insurance company at about 1:50, they said that the driver claimed he had been here and that he had called me and that I did not answer. ALL LIES. When people lie, they should make sure that they don't lie about anything that can be electronically PROVEN. My phone did not ring. I was holding it in my lap. There is no record in the CELL PHONE HISTORY that any person called me between 1:30 and 1:55, when I called the insurance company, asking what the heck happened. Z-TRIP is a completely unethical, unreliable, crappy company that ought to be put out of business, at least where transporting patients are concerned. Of course, if you have a plane to catch, you are OUT OF LUCK with these people. I have used a lot of taxi companies in the last 70 years. Z-Trip is just the WORST. I don't have a description bad enough for them.

I will NEVER use Ztrip again!!! They left me stranded at the airport for 4 hours before I was able to find a ride home on my own. the people who answered the phone repeatedly lied to me. They kept saying that they couldn't find a driver to pick me up, but I saw several Ztrip drivers pick up other travelers. I booked my ride TO the airport a day in advance and I almost missed my flight because they claim they couldn't find a driver to take me. They NEVER contacted me to let me know they couldn't find a driver or I would have driven myself. Extremely poor service.