zTripReviews of ztrip.com

Legit the worse service. You have to schedule days in advance. You reconfirm the night before. (All expected) On their side: They dont give an estimated arrival, are always 20+ late or often times dont even show. It usually takes multiple calls to customer service to even get help. So unprofessional. My driver stuffed his face and slurped his drinks while driving me and then belched his onion breath in the car multiple times. It was absolutely digusting.

I worked for Z trip since December, there rates went up to $100 a day for renting a car, they give you no time pay, no off days. I got in a wreck and it's wasn't my fault. Didn't even wait for the Police report, fired me instantly. They don't serve there customers right because they don't keep time... Unorganized business Quantity over quality over there foreal

I called them today for a ride home after two hours I was so upset. I called 4 or 5 times I keep being told 22 minutes so the last time the could not ever find the driver. He would not answer his phone nothing. I am still up set over this and to treated this way is so wrong. The second driver was kind and caring and very helpful. He was great. I am not done with this

If you want to figure out on how to get to the airport at 3:45 am, I suggest to book with Z trip. I contacted them three times prior to the departure date and was assured the driver would be there on time. The morning of the flight all I could get on the phone was the automated answering service telling me the driver wasn’t assigned, but they knew I was waiting and they would send a driver when they found one - Z trip never again.

Today in Virginia Beach around 11 am vehicle 608, a Chevy equinox, driver was such an … don’t want to say, so I guess this company hires people without any skills or with some kind of good principles???.. what a shame.

Well Ryan K. a driver is super high on Adderall and drives a taxi cab for ztrip!?! Next he pawned his work tablet off pretending that I stole it!?! No thanks maybe you guys she drug test daily for the safety of other people/customers. Thank you

They are ALWAYS late they never apologize just a "be happy that I'm here type of attitude" just pathetic

started using Ztrip in 2922 after my mom stopped walking. The drivers were always amazing. I never had problems with the drivers. It's the company. They make so many mistakes. They will schedule you a ride and no one will show up because they don't have a driver. Instead of them being honest about it. I know they are busy but, what really upsett me was today. My mom is 84 yrs old, her best friend passed and I scheduled an appointment on Wednesday for her the go to the Memorial on Saturday at 12:30. I called early that morning to confirm my appt for today 9/12/25. The rider showed up at 11:35 he was in the back I had my son to tell the driver go to the front. When we went out the door at 11:43 he was gone. I called Z trip back they and informed them. They said it showed the ride was complete. The next driver came in 15 minute , but they scheduled the wrong pick up he was a regular pickup when we needed a wheelchair van. I called them back but was told they didn't have a wheelchair driver so we missed my mom best friend funeral. She was devastated, and so was I. I can never make this up to her. We even tried to use them to go the the repass, they told us when they get a driver they will send him. I finally canceled everything at 2:40. Very sad and disappointed.