ZoverstocksReviews of zoverstocks.com

I have spent $100s with Zoverstock and been a loyal customer for over a year. Placed an order of a very rare CD, which I had spent months trying to find. They had trouble processing, even though I have had the same card online for over a year. Instead of contacting me to resolve, they canceled my order, resold my CDs, and informed me after the fact. Within 2 days, that same CD was posted on Ebay for 4X the amount. Got an email from them “sorry out of our hands.” They are inconsiderate, not sincere, and instead of taking 5 minutes to take care of you, they will sell your stuff to make a quick buck. Just telling the truth of my experience. Proceed with caution, because they don't care.

I have waited a little while to write, so I would so while calm. I ordered a cd a few weeks ago, and recvd (incorrectly) a copy of Christmas Love songs (in August). I pointed this out, , they refunded me. I repeated my order, and again recvd incorrect CD. I could go on, but suffice to say I am now the proud owner of 3 copies of Christmas Love Songs. I don't think these guys ever had the original CD I ordered. I have come up against a stone wall with "customer service", who have point blank refused to give me a any email details for a manager/head of dept etc. Zoverstocks are absolutely woeful...never again. sent many, many email, and every chance to rectify. Useless.

I ordered a CD as a present for my sister, and even after following up with Zoverstocks, they never helped get the CD delivered. Bummer and waste of money.

I ordered a box-set DVD from Zoverstocks which turned up promptly. However, a couple of the discs were faulty & wouldn't load. I reported it immediately to Zoverstocks and their initial reaction was great. They offered a replacement box set & told me to just dispose of the original. After about 10 days, the replacement hadn't been received so I contacted them. They explained that things sometimes get delayed in the post so I should leave it a little longer. It is now over 3 weeks since 'despatch' of my replacement, but has still not been received. Worst of all, Zoverstocks now just ignore my emails, leading me to believe that no replacement product was ever sent.

I ordered a number of DVDs from them through Amazon.co.uk whereof one was only playable within USA and Canada. It even states on the cover that it may only be sold within those countries. Nevertheless they sold it in Europe. I have since then (3 weeks ago) tried to reach them four times by email without any reply. I also checked the box for economic delivery but still got 9 packages for each DVD, with delivery prices higher then the DVDs themselves, which means that these used DVDs ended up being quite expensive. Will never buy from them again and would not recommend them to anyone.

I ordered an 8 disc dvd set from Zoverstocks, and received just a single disk from the set. After getting back to their Customer Services dept I was promised a re-shipment. When this arrived it was, again, a sigle disk, the same one that I received in the original shipment. So, back to the customer services Dept. They've offered me a refund, but I don't want that, I want my original order. They have now stopped responding to my emails. Customer services staff in general (with 1 exception) don't seem to have the slightest clue as to how to respond to a disgruntled customer. I guess the company doesn't really care about losing customers, otherwise they wouldn't allow this fiasco to continue. Give them a miss if you can!

I ordered and paid for a dvd for my baby sister last year, never got it and never got my money back! THIS IS A SCAM!!

I ordered a DVD for my son for Christmas which didn't arrive. The only good thing about the experience was that I ordered through Play Trade. I tried three times to contact Zoverstocks, but to no avail. Eventually, Play.com flexed their muscles and my money was refunded. I shan't bother with Zoverstocks again and I cannot recommend them to anyone.