ZoverstocksReviews of zoverstocks.com

I ordered CDs from this company which was fine and received them within a few days. However they decided to inform me that the same order was gonna be sent out again. I immediately informed them this this was a duplicate order which I hadn't placed and was their error. Despite numerous e mails back and forth to cancel this order they said there wasn't anything they could too and the CDs had been dispatched as it was too late to cancel, however they were informed as soon as I re curved the e mail about the duplicate order. I have asked for a returns envelope and asked to be refunded. I'm still waiting and in the mean while I have 2 of each cd that I ordered. Why??!!!! Why would anyone want the same cd twice. This companys customers service is deplorable when there is a problem and isn't a good endorsement for play.com who use this company.

Don't use this company. I just placed an order for a CD on Amazon's 'New and Used' list. Three days later Zoverstocks cancelled the order, which cost just over £6, without explanation. Assuming they had made a mistake and didn't actually have the CD in stock I rechecked seeking other vendors only to find Zoverstocks had relisted the item at over £10. Utter ripoff

Look at the other reviews on this and other pages and you will see that you really are better off using anyone but Zoverstocks, you simply may not receive your order and they will not return any contact you attempt to make with them.

I ordered some items from them for Christmas, a selection of hard to get DVDs for my brother. They sent me the wrong item and instead of sending me a replacement, automatically refunded me and then insisted I reorder the item. The price of the item had increased. When I complained and asked why I should be charged extra for an item I would have received had it not been for their error, they gave me some crap about 'supply and demand' and also admitted the item had been out of stock. I asked for my email to be sent on to a manager, which they refused to do. They also have a very loose definition of the term 'very good', where items are acceptable at best. Seems to me like they have some questionable business practices - they offer items at a very low price to get the orders, which they then can't fulfill, refund the ones they can't and put the price up. The customer service is also abysmal - but their model is clearly based on cheapness rather than return visits. I shall certainly never use them or their equivalent on ebay (estocks) or sell anything to where they get their stock (Music Magpie).

ordered a gift on 13/12/13 which they said would be dispatched between 1-3 days. it is now 23/12/13 and it still has not been dispatched and no email to let me know or apologise. DO NOT USE THIS AWFUL SERVICE!!!!

Never order from these, ordered my so s Christmas presents here, 4 weeks later they still hadn't arrived so I swiftly contacted them to absolutely no reply now my child will not receive his gifts for Christmas. Unacceptable customer service, did not even acknowledge my email very disappointed

Bought from this company a few years. Had a query about an item which they didn't respond to so I decided not to buy from them again. Fast forward a few years. I bought a couple of second hand DVDs. The first one that arrived was rattling around the case and the disc is not readable. I have contacted them but do not expect an answer. For £1,60 I don't really mind. It's worth it to leave them a crap review !

Sure, pretty good prices but the day you have an issue with your order, you might as well forget about your money. Customer service is inexistent, they don't care for their customers. My advice, spend an extra couple of quids and buy from Amazon, at least the customer service answers your emails.