ZoverstocksReviews of zoverstocks.com

They take your money and have not even got the item to send . then fob you off . asked for refund keep getting told to wait . they just don't want to give refund . i will keep trying i have reported them to Amazon they are unable to do job.they have now told me not to contact them that's their way of trying to get out of a refund now told to wait untill the 26/11/14. I surpose i will have to wait untill the 26th . Then take them to County Court.

I ORDERED AND PAYED FOR THIS BOXSET AT THE END OF SEPTEMBER 2014. IT HAS NO ARRIVED ALTHOUGH OTHER ITEMS ORDERED SOME DAYS AFTER ALL ARRIVED. I HAVE COMPLAINED AND ALL THEY SAY IS WAIT, WAIT, WAIT, WAIT, WAIT. I KEEP TELLING THEM SEND, SEND, SEND, OR REFUND MY CREDIT CARD. UNTIL THAT HAPENS I WAIT, WAIT, WAIT, AND WAIT!!!!!!!! PAUL IN STOKE ON TRENT

I ordered 2 CDs through Amazon marketplace, the first package arrived 5 days after ordering. It was a CD that I hadn't ordered, so I sent it back. Two days later another package arrived this time it was one of the CDs ordered. A week later another package arrived, the same CD again. Their customer service reply to my messages with an automated email telling me that the other CD was dispatched the same day as the first... three weeks later it still hasn't arrived. So I'm stuck with a CD I don't want because they won't give me a returns number, because all they send is the automated email... POOR POOR POOR

Although their products will always be 1p cheaper than it's rivals, the delivery is slow and the customer service is non-existant. they use software to undercut other sellers by 1p, meaning private sellers trying to clear their dvd collections can't compete.

I have use them a few times and 4/5 the item has not arrived 1st time, it always takes me contacting them, will never use them again

i ordered a cd and it never arrived.Got a refund.Ordered same cd, still never arrived.Got a refund.Zoverstocks said that my cd had been despatched then lost.Will never order from this company again.

I wanted a particular CD which zOverstocks listed on Amazon.com, but not on Amazon.co.uk. Because I particularly wanted the item I was content to pay the enormous P&P from the USA. When the item arrived, in the same post as another item ordered from zOverstocks via Amazon.co.uk, it was labelled by zOverstocks as coming from Stockport. I asked for an explanation and a refund. I got none. I took zOverstocks to the Small Claims Court. zOverstocks' reasoning is that they are unable to differentiate a UK address from any other so the unnecessary P&P was reasonable because I, as a UK resident, had ordered the item via Amazon.com, at the same time admitting that an item ordered that way from a US recipient will only attract $3.99 P&P, as opposed to the $14.95 for a UK recipient! If they can differentiate enough to decide whether to charge $3.99 or $14.95, they must be able to recognise an address. zOverstocks’ defence is, to my mind, absolute tosh and just an excuse to charge exorbitant P&P, if they can get away with it. Amazingly, zOverstocks is contesting the case! I think their “big boy” posturing is designed to frighten away any dissent. I await the decision of the court. Another point, as others have mentioned, is that zOverstocks often does not seem to actually hold the item you have ordered. This refund business is an absolute pain. It's the item I want, not a refund, and I say that consumer pressure should be applied so that sellers must successfully supply the item listed and ordered. Blaming the non delivery on Royal Mail, or a stocking error is not good enough. How much do these people make because buyers fail to complain and just let that two or three quid failure slide because it's not worth following up? Sellers should be forced to conclude a successful transaction as a point of contractual law. A deviant in a bed sit could easily set up as a “seller” with no stock, no intention of ever supplying anything, and being super polite and full of remorse when a complaint is made over non delivery, only to make money from those who do not pursue the matter. My wife says I am mad to worry about losing around £18 on excessive P&P, but how do we stop rip off merchants if we do not exercise our hard won consumer rights? Do not deal with zOverstocks. Additional comment 29Apr14 - interestingly my ability to comment on many CDs ordered from zOverstocks on the Amazon site has been removed! They will do anything to avoid negative feedback. On 17Jul14 I won my case against Zoverstocks in the Small Claims Court. They have been ordered to pay me the £18 and £25 costs. So, if you are in the UK and you pay for postage from USA, but the item comes from Stockport, tell Zoverstocks that a legal precedent now exists and they should refund the postage. I received cash by post on 16Aug after sending a copy of the court order to Zoverstocks in Stockport. Cash by post! I ask you, should we trust or deal with a company that is so casual as to send cash in an envelope? Only £41 arrived, but I'll leave it at that. Stay away from Zoverstocks is my advice. They are a bunch of unpleasant cowboys.

I think zOverstocks are a greedy, sly company. The company buy as Music Magpie and sell on a number of platforms, such as Amazon, Play.com and their own retail store That's Entertainment. They offer to pay pennies for a new release DVD you have just paid £10 for in ASDA. Then sell these DVDs at a higher price online. They then undercut opponents by a penny each time, so they are always the cheapest, as long as they are still making profit. My first experience with zOverstocks was on Play.com, where I seen a DVD I was considering purchasing in HMV earlier that day for £11.99 priced at just £2.78. This was a no brainer! I purchased the item and within a couple of hours they refunded me and informed me that the item was no longer available. A few hours later it was listed again at £9.98. I listed a DVD that they had listed for £6 for £3 as it was in Average condition. When they undercut me to £2.99 I bought there's. Again I received the same message stating I had been refunded because the item was no longer available, and again a few hours later the same item was listed at a higher price. It seems that if someone undercuts them so they have to sell their product at an unsatisfactory amount to them, they refund. These two experiences with zOverstocks put me off for life and I haven't ordered anything from them since. They are a vile, vile company who I would not recommend to anyone at all.