ZO Skin HealthReviews of zoskinhealth.com

My skin was so much more hydrated and vibrant before starting this skincare system. Before and after pictures prove my skin decline…

Used zo skin for acne for six months, at the beginning I had a total rush on my face, after that it went a little bit better for a month and then it got worse again for other 4 months, I had to quit and my skin started to get better again once I stopped; I have been to my dermatologist two times meanwhile since my skin was getting worse and she told me to use it just once per day but it didn’t get better; I feel doctors just prescribe it cause they get some fee or something, totally not worth it, just hype

I recently purchased the retinol skin brightener 1% from the brand Zo Skin Health and I am deeply disappointed and concerned about the experience I had. The experience has been nothing short of distressing and has left me with severe adverse effects on my skin (pictures attached). They assured me that using the product daily, in small amounts, would be beneficial without providing any warning about potential skin sensitivity or adverse reactions. As a consumer, I relied on the expertise and professionalism of this establishment, expecting to receive reliable advice and high-quality products that would enhance my skincare routine, not harm it! To my dismay, shortly after starting the use of the product, I began experiencing a severe reaction on my skin (severe dryness and redness turned into an open wound and rashes appeared on my entire body). The adverse effects persisted for an extended period of approximately two months, causing significant discomfort and distress. Despite this lengthy period, the spots on my skin have not fully faded, which is deeply concerning to me. It is crucial to prioritize customer safety and satisfaction, as these are fundamental aspects of any reputable establishment. My miserable experience of using this product left me with no choice but to share my unfortunate experience with the public and explore other avenues to seek appropriate recourse.

Whatever you do, do not order from them online -- their customer service is one of the worst I've encountered, bad enough that I won't buy anything from ZO again. I decided to make my first purchase from ZO online over a month ago. When placing my order, Apple Pay autofilled an old NYC address for me (I've been living in CA since 2016.) I e-mailed customer service within 2 minutes of placing the order to let them know about the error and to ask if they could please update to my new address. ZO informed me that they are unable to make changes to an order once it's placed, but told me (incorrectly) that I could update the address myself by contacting FedEx. I spoke with a FedEx rep, and only the shipper can change the destination address. I let ZO know, and they asked me if there was someone in New York who could pick up the package for me. I called Fed Ex again, and this isn't possible. That person retrieving the package would need a government-issued ID with an address I haven't lived at for 7 years on it. The package has now been sitting for almost a month in NYC waiting for pickup, which I am powerless to do, and ZO refuses to take 2 minutes to call FedEx and ask them to return the package to them so I can get my 188 dollars back. So yeah, if you want to be out nearly 200 bucks for overpriced skincare and given incorrect information repeatedly with no accountability, then knock yourself out.

I have used several of their products and liked them. The place where I get my facials and buy the products recommended their Growth Factor. The minute I opened it, I started to get an asthma attack (it has a floral or sweet scent). The rep said I had to put some on and have a reaction and take pics or they wouldn’t swap it out for something I use. I will no longer buy their products. They obviously don’t need customers and there are lots of choices .

expensive and terrible customer service, the lid broke off and they wouldn't replace or offer any type of help except auto responses, becuase there are so many similar products on the market, I wouldnt waste my money here

I ordered my first ZO products to try because I’ve heard good things. I have very sensitive skin and allergies. I didn’t receive my first order. Customer service was nice enough to reship. I tried the products and they stung and I broke out in a terrible rash. When I contacted customer service I was basically told that I’m out of luck and “we have the right to refuse returns”. So…now I’ve spent $150 on products that I can’t even use. They were rude and clearly didn’t care. If you have sensitive skin or might have a reaction I would steer clear because you will be wasting your money. Even though they advertise 100 percent customer satisfaction. Extremely disappointed to spend that kind of money on skincare products and be treated that way.

The Growth Factor Eye Serum by ZO Skin Health is touted to be used around the eyes. I have tried multiple times, using multiple strategies, to use this product from using an incredibly small amount to avoiding the lash line area to skipping a day and anything else I could think of. THIS PRODUCT HAS BEEN VERY DAMAGING TO MY EYES!!! The purchase price was well over $100 and when I contacted ZO Skin Health they told me that they do not have a return policy. Because I bought this out of dermatologist office they told me to call the dermatologist to get a return and the dermatologist told me to call the company. BEWARE OF THE COMPANY PUTTING THE CUSTOMER IN THE MIDDLE WHERE THEY HAVE NO RECOURSE!!!