ZonkoReviews of zonko.com

Loved Zonko, I’ve won thousands off them and I guess they got tired of it because they suspended my account for no reason other than my continuous wins. Ohhh well there’s 100 more to play from but it was one of my favorites.

The turnaround time for processing redemptions is A-TRO-CIOUS. 7 business days into a post-'Redemption Processed Confirmation' email and I still don't have my winnings. So for those who are wondering about the redemption processing times and time time-tables, this review is for you :) After successfully submitting a redemption request the following is garuenteed to happen to you: 1) Wait 72 hours. You cannot skip this step, nothing you do will matter. You must WAIT 3 days - luckily this includes nights and weekends. 2) if your winnings are big enough, expect to hear from support'at'zonko.com via email asking for the following: -Photo Card verification of any / every card youve ever used on the site at any point in time... Ever! Card must include your name and first 6 and last 4 digits. -Proof of ID - ID MUST match the EXACT name and address used to sign up -Proof of Address - MUST be within the last 30 days and have the EXACT same name and address listed in your ID. 3) Wait 2 *BUSINESS* days 4) If your documents are received, audited and reviewed successfully you'll receive a confirmation that your account is successfully verified from support'at'zonko.com 5) Wait another 2 business days **All in, you'll be roughly one week in since first submitting your redemption by this point.** 6) Receive an email stating: 'Congratulations Your Redemption Has Been Processed!' 'Great news! Your redemption request of -X has been successfully processed and is on its way to you.' ----------------------------------------------------------------- At this point between step 6 and 7 support'at'zonko.com will 100% ignore you. There is no live chat, you will get an automated email stating they received your email(s) but they WILL NOT respond or reply to anything. You will be ghosted. ---------------------------------------------------------------- 7) Stay in limbo for another 10 business days - yes that's correct, T-E-N. No nights, no weekends but 10 business days or two+ weeks. Your bank doesn't matter, early deposit times doesn't matter, the ACH isn't a factor - you just have to wait 10 business days. Will you get scammed? Eh, probably not? Legally their T&S do state it will take UP TO 10 business days but as a customer and consumer of the service you want to see T&S being a fail safe and something to protect you from worst case scenarios, not something that's actively relied on and baked into their core operations as a standard. 1 star for now, there's better sweeps / social casinos that provide better & more attentive customer service with wildly faster redemption speeds. Would absolutely be willing to change or update this review should I receive my redemption within the next day or so and/or had support'at'zonko.com actually respond or reply to my emails. But if the score remains at a 1 star, y'all will know why :) Cheers and take care y'all ✌️

Set games want let u opt out for responsible gaming pure bullcrap

Yes lots of games! BUT WINNING IS IMPOSSIBLE SO FIND ELSEWHERE! THIS IS TRASH! OF COURSE THEY WILL REPLY TO THIS REVIEW WITH ALL THE LIES! DONT BELIEVE THEM THIS IS ANOTHER TRASH SITE! I HAVE LOTS OF REVIEWS SO IM NOT A PAID ACTOR JUST TO GIVE A FALSE REVIEW! BELIEVE ME WHEN I SAY THIS IS A SIMPLE SCAM COMPANY.

If I could , I would give absolutely ZERO STAR rating , put in my redemption request 2 weeks ago , said it was approved and have not received, have emailed about 20 times now with no response besides the auto “ we received your email “ DO NOT USE THIS GAMING PLATFORM , THEY WILL SCAM YOU , TAKE YOUR MONEY .

One star is to much. Games dont pay. Support sucks. Site and games suck.

So far, my experience has been horrible. I put in hundreds of dollars…and yes, I do finally have a redemption, however, now they’re telling me I have to wait 48 hours until I can even upload my documents in order to start the redemption process?!?! What kind of casino is this?!? They TAKE my money IMMEDIATELY and then say I can’t even start the redemption process for 48 hours!? TIME IS MONEY! Be very leery of depositing here. They obviously expect you to lose. Oh yeah…and I’ve written about 3 emails with ZERO RESPONSE!

I’ve been waiting a week for them to confirm my account and now it’s finally verified. In order to redeem you need to put in your card info. Every time I do it reloads the page and says I need to put my card info in. I’ve tried three different browsers on three different devices same result. Customer service won’t respond for at least 48hrs so I guess hopefully I’ll get my redemption at some point. It’s funny because I’ve started accounts on other casinos and already gotten my deposit. It really feels like I’m just getting lead along by Zonko. Not 100% sure it’s a scam but boy is this not fun.