ZolveReviews of zolve.com

Don't trust these people with your money, they can't even build a working website. Tried to apply for their card, website was broken giving generic error messages. I was told they'd resolve it within 24 hours. A couple days later I get an email saying it's resolved. It isn't. Contact customer service again, told their website doesn't work for applications, but they'll take my feedback seriously. Clown show.

I’ve had an extremely frustrating experience with Zolve, especially since they changed their banking provider. Since the transition, they’ve made several changes to how their credit card and billing system works, and the handling of refunds and disputes has been particularly concerning. In my case, if a statement is generated and I later receive a merchant refund or raise a dispute, the corresponding amount is not deducted from the amount due on that statement. I’m still required to pay the full statement balance, even though part of that balance has already been refunded by the merchant. This has resulted in Zolve holding a significant amount of my own money as an excess credit balance. My credit limit is $4,500, but my available credit is currently around $5,500 — meaning roughly $1,000 of my own money is sitting on the account. What makes this even more frustrating is the inconsistent information from customer support. When I previously called about this exact issue, I was told that this was due to a change in their rules: refunds received after a statement is generated would no longer reduce the statement amount due, but any resulting excess payment could be refunded back to me. Now, when I contact support to get that excess amount returned, I’m being told something different and my request is being denied. I should not have to pay money that has already been refunded by a merchant and then struggle to get my resulting excess balance returned to me. This has been one of the worst banking experiences I’ve had. The constant policy changes, inconsistent answers from support, and difficulty accessing money that I overpaid have completely destroyed my confidence in Zolve. I would strongly recommend that anyone considering Zolve understand exactly how their current statement, refund, and excess-credit policies work before using their credit card. THIS COMPANY IS COMMITTING FRAUD. I’M GATHERING EVIDENCE AND SUPPORT FROM FTC AND WILL BE TAKING LEGAL ACTION

Absolutely horrific experience. Despite pitching themselves as an international/cross-border service, the moment I left the US they have removed various payment methods and contact methods (you are not allowed to link a non-US number to your account). Made multiple payments in the one payment method they provided me and they have then started saying they ‘never received it’ to add late/missed payment fees to my account. I have had months of back and forth email exchanges asking how I can pay my bill and resolve this matter, and their staff are rude, dismissive, and lack the intelligence to formulate a considered response that isn’t copy-and-paste from a company script. Zolve are crooks - don’t sign up with them, whatever you do.

I would have give negative stars rating, these are scammers, worst ever banking solution, the put you duplicate charges and don't remove unless you ask for it.

I have been using Zolve for some time now, and it has been one of the worst experiences I’ve ever had. They simply ignore customer queries and DO NOT respond. After they migrated to a new CRM system, my account was double-charged. I reported the issue and de-linked my account. Since then, I blocked my card, but they added incorrect charges and late fees to a blocked card. Despite emailing them more than 10 times over the past two months, I have received no response. They completely ignore their customers. I would strongly advise against borrowing from them or owning their cc.

The worst bank ever!!!!!!!!!! Their customer service is shit, they have no idea whats going on in the back end and have no number to call. They keep unblocking and blocking my card! I told them 10 times it was me making the transaction!

If I don’t pay minimum you guys call with whatsapp, normal calls as if I don’t pay back. Now you guys couldn’t even respond to closure after making payment. This is the worst service ever. Never choose this credit service.

The worst credit card provider ever.They have the worst customer service.It takes hours for them to respond back to an issue.No evident number to connect on call.Very displeased